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OMBUDSMAN UPDATE

Updated: Oct 18, 2021

In the quest to establish greater control of new home quality and a better redress for the consumer, details of the new homes ombudsman have been published as part of the draft version of the Building Safety Bill that was launched yesterday (20 July 2020).

As anticipated, the draft legislation of the new scheme, requires the house builder (developers) to become members of the new homes ombudsman. At the worst end of the scheme, those house builders who significantly breach requirements of the scheme could face civil penalties and potentially be expelled from the scheme.


The draft Bill allows the housing secretary to issue a code of practice setting out the standards of conduct and build quality expected under the scheme. The code must then be published.


Before the draft Bill can be finalised, a Parliamentary committee will respond with their recommendations following which it will be formally introduced to parliament.


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