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The facts about customer care.

Data source: Shapo, Trustpilot, Google 2025

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Online reviews affect business

  • 95% of consumers read online reviews before making a buying decision

  • 85% avoid businesses with bad feedback

  • 68% form an opinion after reading less than 6 reviews.

Customer care a regular criticism

  • Businesses with 1 Star reviews reveal a high proportion are due to poor customer care

  • As a developer, you can't afford your business to be on the back foot because customers are unhappy with your after care.

Make it After Care.
Not after thought!

  • We understand the need to manage overheads tightly, avoiding unnecessary costs

  • Steer clear of After Care 'on the cheap'

  • Disappointed homeowners will make your life difficult and expensive

  • When a complaint begins to unravel, the consequences can be very costly and far reaching, affecting future sales

  • Avoid catastrophic issues - organise professional After Care at the outset.

Support your customers!

After Build has developed a professional, highly cost effective out sourced After Care solution for SME developers.
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  • Clear, well communicated service in place from legal completion for 2 years

  • A technology system for reporting and tracking legitimate problems (snags and defects)

  • A full time dedicated, warranty trained team to answer and manage homeowner calls

  • Management information available to the developer to understand all issues

  • Swift management of contractors to carry out remedial work​​​​​

Look at the benefits!

Professional, reliable, affordable

After Care.

  • Our team is trained to warranty build standards

  • We support your homeowner 

  • We manage your contractors

  • We can pick up any development (either from new or with existing occupations)

  • Our technology is second to none

  • Track record of 21+ years of successful service delivery.

The Managing Your New Home App.
Total convenience for the homeowner.

Keep your homeowners happy.

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DELIVER GREAT SERVICE

Homeowners will judge you on the quality of your post-sales service, as they will the standard of your build. And they will treat you harshly if After Care fails to provide the support your warranty expects of you. So having a process that can handle and support all reported defects is critical.

MANAGE YOUR COSTS

Properly assess the real cost of your After Care (system AND people) and ensure that it's delivering the best possible value for every plot. Include how occupants report issues, organising contractor appointments and generating internal management data to track your progress.

AVOID DAMAGING COMPLAINTS

A poor service will always lead to complaints, all too often involving the potentially destructive use of social media. This can cause a costly distraction to business and reputational damage, affecting future sales.

Call Mark Fawcitt on: 07342 037810 or Email: markf@afterbuild.com

or use our enquiry form and we will contact you.

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WHO WE'VE BEEN ENGAGED BY

10M Group ~ Asprey Homes ~ Barclay Firth ~ Barley Homes ~ Beattie Passive ~ Belmont Property ~ Beaufort Homes ~ BoKlok Bowmer and Kirkland ~ Brierley Homes ~ Buxton Homes ~ City Sanctuary Developments ~ Clarus Homes ~ Dere Street Homes
Donnington New Homes ~ Edgefold Homes ~ Galion ~ Generator Group ~ Gravel Rock Construction ~ Henry Boot ~ Hive Homes
JP McGuire ~ Liddon ~ LIDL ~ Lightbox ~ Life Less Ordinary ~ London Green ~ MAM ~ Maven Plan ~ MUSE ~ Novo-Land Oakwood Residential ~ Orbit ~ Paradigm ~ Piper Homes ~ Property Alliance ~ Rippon Homes ~ Rockwell ~ Rodborough House
Royal London ~ Sigma Homes ~ Sixty Bricks ~ Stratfield Homes ~ Swinhay ~ TA Fisher ~ TT Group ~ The Good House Company This Land ~ TopHat ~ Waltham Forest Borough Council ~ Wates ~ West Hampstead ~ West India Investments ~ Wharfdale Wiggett Homes ~ William George   

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