fixed-price after care
THE INFORMATION AND SERVICE RESOURCE FOR NEW HOMES DEVELOPERS
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Video, publications and forms
VIDEOS
KEEPING YOUR CUSTOMERS SMILING
Legal Completion may be the end of the developer's journey - but it's just the start for your customer! They will need support and After Care (which doesn't just take care of itself). See what After Build can offer to keep your customers smiling.
USING THE AFTER BUILD CLIENT PORTAL
Providing our clients with constantly updated quality information is important to us. All clients have secure access to the Client Portal. This video helps explain how to get the very best from it.
USING THE AFTER BUILD CONTRACTOR PORTAL
Ensuring contractors receive Job Instructions and can access the details of all outstanding work is critical to managing defects. The Contractor Portal is our means to achieving this. This video helps explain how to get the very best from it.
AFTER BUILD SERVICES
Let us walk you through a short overview of our suite of services.
MANAGING SNAGS
One of the biggest challenges developers face are SNAGS. The New Homes Quality Code deals with this in a very clear and concise manner. This will mean a significant review of procedure for many businesses. Make sure you're aware of the new requirements.
MANAGING DEFECTS
A good After Care service is one of the requirements of the New Homes Quality Code. Managing DEFECTS is at the heart of what every new housebuilder must deliver. Make sure you're aware of the new requirements.
HOME DEMONSTRATION
A major requirement under the new Quality Code is a Home Demonstration for every purchaser. This is a service we have successfully provided for over 15 years and we would be delighted to offer this to you.
#1. THE COMPLETE NEW HOME
This is a term devised by the New Homes Quality Board to describe the standard of every new home art the point of legal completion. Its important that the developer understands this.
#2. LEGAL COMPLETION
What is required under the New Quality Code before legal completion can take place? Let us explain and share our knowledge and experience of navigating this critical stage to ensure no problems.
#3. AFTER SALES SERVICE
A professional After Care service is at the heart of the reforms introduced by the New Homes Quality Code. After Build provide a fixed price service that will manage all of your warranty and Quality Code obligations for 2 years.
#4. HANDLING EMERGENCIES
One of the most difficult to manage aspects of after care. Our Out of Hours service ensures that when there is a drama, we're only a phone call away from stepping in.
# 5. MANAGING COMPLAINTS
To ensure that all complaints are handled in the same way and to a standard approved by the Quality Board, the new Code defines precisely the stages and manner in which this process should be conducted.
PUBLICATIONS
After Build Services
Take a look at our suite of services.
Contractor problems
It's a major issue for many developers, often the result of a poorly written
'Build Agreement' so, take a look at our guidance notes on how to improve this.
Are you Quality Code prepared?
Are you ready for the new Quality Code and all of its implications?
New Homes Quality Code
The new Code is comprehensive and detailed in its scope. Take a look at the critical aspects and how we can help you provide compliant services to your customers.
FORMS
If you are a NEW CLIENT and ready to provide the 'all essential' information we require from you, to enable us to provide our service, follow this link to download our 'SET-UP' FORM. When you have completed the form, email to: kerrim@afterbuild.com