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Managed by experts and supported by
advanced technology

We register each occupant on our system so they can access a wide range of information, support, guidance and ultimately, have the ability to report problems using the Occupant Portal. All of this is achieved using our app.

The occupant portal

The homeowner can report a problem at any time of any day. They describe the issue and add any photos or even video, where it helps. If we need to ask any questions we will make contact with the homeowner, otherwise a job instruction is sent by the system to the relevant contractor.

It all starts with our app

System holds the data 

The system sends an email to the relevant contractor who can open it in the Contractor Portal where they can see the details of this job and any other they are responsible for.

Appointment confirmed by email

The homeowner receives details of the appointment recognising that we have avoided any times or dates they declared inconvenient. 

Client reporting 

The developer can access detailed reports of all activity, at their convenience, using the Client Portal.

OCCUPANT
PORTAL

CONTRACTOR
PORTAL

WORK
DATE

CLIENT
PORTAL

SYSTEM

Portal demonstration?

Take a look at our Occupant Portal 

Username: Elliew@afterbuild.com

Password:  Afterbuild123!

Username: Ashleyw@afterbuild.com

Password:  MasonMount19

Take a look at our Client Portal 

Username: Elliew@afterbuild.com

Password:  Afterbuild123!

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After Care Warranty Controllers

Advanced as it is, sometimes a homeowner or a contractor needs a conversation with a real person!

Our team of After Care Warranty Controllers are tasked with the challenge of keeping everything running smoothly - and these are the people who will take those calls.

They are trained to the warranty build standards of the leading warranty policies, so they understand what constitutes a legitimate build defect - and what does not!

They are friendly, professional and highly capable of managing any issue that confronts them. They will own all problems until a resolution is found and applied.

In addition to After Care we also provide these services
After Build Emergency Cover
OUT OF HOURS
EMERGENCY
After Build Quality Assurance Inspector
QUALITY ASSURANCE
INSPECTION
After Build Home Demonstration
HOME
DEMONSTRATION
After Build Home User Guides
SUPPORT AND
COMMUNICATION
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