Managed by experts and supported by
We register each occupant on our system so they can access a wide range of information, support, guidance and ultimately, have the ability to report problems using the Occupant Portal. All of this is achieved using our app.
The occupant portal
The homeowner can report a problem at any time of any day. They describe the issue and add any photos or even video, where it helps. If we need to ask any questions we will make contact with the homeowner, otherwise a job instruction is sent by the system to the relevant contractor.
It all starts with our app
System holds the data
The system sends an email to the relevant contractor who can open it in the Contractor Portal where they can see the details of this job and any other they are responsible for.
Appointment confirmed by email
The homeowner receives details of the appointment recognising that we have avoided any times or dates they declared inconvenient.
The developer can access detailed reports of all activity, at their convenience, using the Client Portal.
After Care Warranty Controllers
Advanced as it is, sometimes a homeowner or a contractor needs a conversation with a real person!
Our team of After Care Warranty Controllers are tasked with the challenge of keeping everything running smoothly - and these are the people who will take those calls.
They are trained to the warranty build standards of the leading warranty policies, so they understand what constitutes a legitimate build defect - and what does not!
They are friendly, professional and highly capable of managing any issue that confronts them. They will own all problems until a resolution is found and applied.