AFTER BUILD. PROFESSIONAL AFTER CARE FOR NEW HOMES
5 simple steps - it couldn't be easier!
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It starts with our App
We register every homeowner and provide them access to our App 'Managing Your New Home'.
This enables them to:
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Report snags/defects 24/7 by accessing the 'Occupant Portal'
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Access information on topics including, Mortgages, Banking, Energy, Warranty
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Check issues against our Warranty Checklist
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Top Tips
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Moving in
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Guidance and support
The Occupant Portal
The homeowner can report a problem at any time of any day. Describe the issue in free text and add any photos/video if that helps. The moment this is submitted our system updates with the details of
the issue concerned, alerting our team to respond. If we need to ask any questions we will make
contact with the homeowner, otherwise a job instruction is sent by the system to the relevant contractor.
The Contractor Portal
The system sends an email to the relevant contractor who can open it in the 'Contractor Portal' and
see the details of the job (and any other jobs they are responsible for). This helps the contractor organise his resource to maximise efficiency.
Appointments are confirmed by Email
The homeowner receives details of the appointment recognising that we have avoided any times or dates they identified as inconvenient.
The Client Portal
The developer can access detailed reports of all activity, at their convenience, using the 'Client Portal'.
A schedule of daily/weekly reports can be created within the portal to ensure automated updates
arrive with predictable frequency.
If you want to see our portals in use, select the relevant 'Demo' version below:
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Want to see the portals in action - using our demonstration versions, take a look at how these work.
Technology is nothing without great people!
Advanced as our technology is, sometimes a homeowner or a contractor needs a conversation with a real person!
Our team of After Care Warranty Controllers are tasked with the challenge of keeping everything running smoothly - and these are the people who will take those calls.
They are trained to the warranty build standards of the leading warranty policies, which means that they understand what constitutes a legitimate build defect - and what does not!
They are friendly, professional and highly capable of managing any issue that confronts them. They will own all problems until a resolution is found and applied.
How does After Build work and what does it cost?
Take a moment to watch the video
Find out more
Our cost options.
DON'T PAY FOR WHAT YOU DON'T NEED
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You pay £55 to register each plot
(£85 if you include Out of Hours Emergency cover) -
If no issues are reported YOU PAY NO MORE
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If an occupant reports a snag or defect in Year 1 we apply a one-off charge of £625, or £300 if nothing is reported until Year 2
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Thereafter that occupant may report unlimited snags and defects at NO FURTHER COST
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Applies to routine and Out of Hours Emergency
KNOW YOUR COSTS FROM THE OUTSET
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We charge a one-off fee per plot from £220
(up to £550 per plot dependent on volume) -
You pay 15% of this at the outset (set-up fee)
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We apply the balance over 24 equal months
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There is no limit to the number of defects we receive
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We apply a limit of 3 snags per plot, thereafter
a charge of £35 per snag shall apply
Other services we offer.
OUT OF HOURS
EMERGENCY
QUALITY ASSURANCE
INSPECTION
HOME
DEMONSTRATION
These services are available independently or as part of a service package. Quality Assurance Inspections and Home Demonstrations are only available in certain geographical areas - ask for further details.