EditorNov 30, 20223 minHAVE WE HAD BETTER ENDS TO A YEAR?Well yes, for sure, but let’s not get down about it. It appears that 2023 could be a difficult year for house sales and that just focuses...
EditorNov 30, 20223 minWHEN DOES GREAT SERVICE START?As a new home developer or housebuilder, where would you say great after care starts? We would say it starts before legal completion, at...
EditorNov 30, 20222 minHOW DO YOU HANDLE HANDOVERS?One of the most common responses to this question is …. ‘We get the site manager to do it’. And our heart sinks at that remark. He may be...
EditorOct 24, 20223 minTHE REAL COST OF AFTER CAREThe typical developer who manages their own after care is likely or not, spending a great deal more money in this pursuit, than they are...
EditorOct 21, 20223 minTHE DEVELOPER'S DILEMMAThere are easier ways to make a living than as a property developer, particularly in today’s climate. The rewards can be significant, but...
EditorOct 4, 20221 minAPP BASED SOLUTION TO COST EFFECTIVE AFTER CAREOur approach to providing professional, reliable after care is based on the unique homeowner app: "Managing Your New Home". Free to...
EditorJul 18, 20223 minANOTHER BRICK IN THE WALLYou must be of a certain age to remember Pink Floyd’s epic rock opera ‘Wall’ (1979), either way, there aren’t enough bricks in this...
EditorApr 1, 20221 minNEW APPOINTMENTS AT THE NHQBFive senior appointments have been announced today, a significant step as the organisation gears up to register developers throughout the...
EditorMar 30, 20222 minCOMMUNICATION IS SO IMPORTANTAs a world we are more connected today than at any time in the history of mankind, and yet in some instances we’re still very poor at...
EditorMar 30, 20222 minHOW WE MANAGE A DEVELOPER'S CONTRACTORSIf you read our previous article on the Occupant Portal, you’ll recall that we make clear, no matter how smart technology is, it needs...
EditorMar 30, 20222 minTECHNOLOGY ALONE IS NOT THE ANSWER–BUT WITHOUT IT NO RESOURCE CAN PERFORM EFFECTIVELYAfter Build has invested a great deal in technology over more recent years – but for the record, nowhere near as much as we invest in our...
EditorMar 30, 20223 minSO, YOU'VE LEGALLY COMPLETED - NOW WHAT?Customer service (generally) in the UK does not have a great reputation. This is highlighted in research which estimates UK businesses...
EditorMar 28, 20222 minSNAG MANAGEMENTBest laid plans and all that! Sometimes problems arise that throw an enormous great spanner in the works. We have witnessed quite a bit...
EditorMar 28, 20223 minWHAT IS A QUALITY ASSURANCE INSPECTIONWithout question the single greatest difference between the new homes sector and just about any other industry you can think of is, the...
EditorMar 22, 20222 minWHY DO I NEED TO OFFER A HOME DEMONSTRATION?Aside from the obvious answer, which is because the New Homes Quality Code requires you to, the analogy I would use for offering every...
EditorMar 21, 20223 minEMERGENCY IS A TRICKY ONE TO HANDLE INTERNALLYDefined specifically in the new Quality Code as a level of cover to be provided to all customers, Emergency is a tricky one to manage on...
EditorMar 18, 20223 minTHE TRUE ECONOMICS OF NEW HOMES AFTER CAREThere is a cost to after care, it isn’t free. Any developer who believes that they can avoid this will be disappointed as the need to...
EditorMar 17, 20225 minA LAUDABLE AND MUCH NEEDED CODE THAT WILL TRANSFORM THE INDUSTRY IN ALL THE RIGHT WAYSThis year, and in all probability the next couple, will be transformative for the new homes sector. Despite all best endeavours from...
EditorJan 5, 20221 min13% HOUSEBUILDERS FEEL NEW CODE TOO STRICTFollowing the immense amount of work carried out by the New Homes Quality Board, we were interested in seeing the summary of responses to...
EditorDec 20, 20211 minNEW HOMES QUALITY CODE PUBLISHEDThe New Homes Quality Board has today published the much awaited New Homes Quality Code. Revealing little difference to the DRAFT code...