A unique After Care service.
More than 20 years ago, we were approached by a developer seeking a better way to manage new build snags.
After some dialogue we established that actually, initial snags were only a part of the challenge and that providing a more efficient way to manage the 2 years following legal completion was what was really needed.
So, we set out to create an After Care service for SME house builders, based on a simple fee per plot, regardless of how many defects are reported.
The service has expanded nationally and today we operate across new homes developments from the northwest to the southeast, including sizable schemes in the major cities of Manchester, Birmingham, Bristol and London.
A developer running After Care internally often looks cheaper — but when you include staff time, site callbacks, admin, and delays, the cost per plot is usually far higher than expected. We regularly see developers dealing with: • Site managers pulled off new projects • No structured defect tracking • Slow homeowner response times • Subcontractor coordination issues • Increasing workload as completions grow After Build replaces all of this with a dedicated After Care team, proven systems, and a single point of contact for homeowners.
100,000 defects resolved ... 1,500 developments engaged
30,000 homeowners helped ... 2,000 contractors managed
Reporting a build defect is a cinch!
Our investment in technology has enabled a homeowner to report a problem to us at any time of any day. Such is the degree of ease and convenience offered by users of our App 'Managing Your New Home'.
But smart tech is only a part of the reason why our service is so popular; our team of Warranty Controllers are trained to handle every type of problem that comes our way and to understand what constitutes a legitimate defect. We know what questions to ask and how to interpret the response, to be sure we are able to describe to a trade, with relevant detail, why their attendance is required.
Contractors can be assured that we only instruct them to attend jobs which meet the warranty criteria of a build defect, so no wild goose chases or wasted time.