Our relationship with every contractor is critical to after care success
HOW WE OPERATE
After Build manage the developer's original contractors. We issue job instructions and
liaise between contractor and occupant to ensure mutually convenient appointments.
UNIQUE CONTRACTOR PORTAL
When an occupant reports a problem it is first scrutinised by one of our warranty standards trained Property Coordinators. When satisfied it is a legitimate defect a detailed job instruction is created
and our system issues this to the relevant contractor via email.
An embedded link opens the job in the After Build Contractor Portal, providing the contractor with
all relevant details and invites them to offer an appointment.
Also available are all other jobs the contractor may be responsible for, making it
possible to efficiently plan resource.
PROBLEMS WITH CONTRACTORS NOT RETURNING TO CORRECT DEFECTS?
It's a major issue for many developers, often the result of a poorly written
'Build Agreement'. Take a look at our guidance notes on how to improve this.