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As a new home developer or housebuilder, where would you say great after care starts? We would say it starts before legal completion, at...

One of the most common responses to this question is …. ‘We get the site manager to do it’. And our heart sinks at that remark. He may be...

As a world we are more connected today than at any time in the history of mankind, and yet in some instances we’re still very poor at...

If you read our previous article on the Occupant Portal, you’ll recall that we make clear, no matter how smart technology is, it needs...

Customer service (generally) in the UK does not have a great reputation. This is highlighted in research which estimates UK businesses...

Best laid plans and all that! Sometimes problems arise that throw an enormous great spanner in the works. We have witnessed quite a bit...

Without question the single greatest difference between the new homes sector and just about any other industry you can think of is, the...

Aside from the obvious answer, which is because the New Homes Quality Code requires you to, the analogy I would use for offering every...

Defined specifically in the new Quality Code as a level of cover to be provided to all customers, Emergency is a tricky one to manage on...

There is a cost to after care, it isn’t free. Any developer who believes that they can avoid this will be disappointed as the need to...

This year, and in all probability the next couple, will be transformative for the new homes sector. Despite all best endeavours from...

Olivia joined After Build in October of this year. She’s a recent graduate of Durham university and has worked on a diverse range of...

We can successfully diagnose a defect in Salford Quays from Burgess Hill or Bangkok … In April 2020, statistics released by the UK’s...

From time to time, we meet developers when they are on their knees. They pick up the phone and call us because a couple of properties, a...

As you are well aware, customers these days expect more than ever before. They want to know that you care about them and that they are...

Just like anything else a business needs to pay for … insurance, IT, recruitment, training, marketing, etc., there is a cost to providing...

Providing exceptional customer service is an essential part of your business. However, this can involve the costs of extra resources,...

As an outsource service provider we’ve heard developers concerns over outsourcing their customer care – and it’s almost always about...

And the offers just keep on coming! We’ve had such great feedback on our first January Sale Offering that we’ve decided to extend it, not...

It’s quite a time to be a house builder; the pressure of a better and more exclusive product being produced in greater volumes than ever...