TOP 5 MOST COMMON COMPLAINTS.
The 5 most common complaints made by new homeowners are ...
1. Poor workmanship and excessive snags
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Poor plastering and paint finishes
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Uneven walls and ceilings
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Misaligned doors and windows.
2. Slow or poor after sales service
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Ignored emails and phone calls
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Long waits for repairs
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Missed appointments.
3. Structural, damp, drainage, and water-ingress
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Damp and mould
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Water ingress through roofs or walls
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Poor drainage.
4. Mechanical, electrical and plumbing faults
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Plumbing leaks
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Poor water pressure
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Boiler faults.
5. Delays and unmet promises
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Miss estimated completion dates
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Hand over homes before fully finished
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Leave roads, landscaping incomplete.
Customer care is not an unnecessary overhead.
It is a commercial strategy to avoid unwelcome costs
and reputational damage.
After Build help protect your profit
and business reputation.
A developer without a well designed after care programme will face ...
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Complaints
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Damaging online reviews
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Significant Director costs (from involvement in escalated complaints)
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Excessive snag burden
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Poor contractor response to reported issues
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Site teams tied up with after care issues
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Reputational damage (cancelled sales)
Our service has been designed to provide a professional and highly cost effective after care programme for SME house builders, based on a simple fee per plot, regardless of how many defects are reported.
To date we have managed ...
100,000 BUILD DEFECTS
1,500 DEVELOPMENTS
30,000 HOMEOWNERS
2,000 CONTRACTORS
Reporting a build defect is a cinch!
Our investment in technology has enabled a homeowner to report a problem to us at any time of any day. Such is the degree of ease and convenience offered by users of our App 'Managing Your New Home'.
But smart tech is only a part of the reason why our service is so popular; our team of Warranty Controllers are trained to handle every type of problem that comes our way and to understand what constitutes a legitimate defect. We know what questions to ask and how to interpret the response, to be sure we are able to describe to a trade, with relevant detail, why their attendance is required.
Contractors can be assured that we only instruct them to attend jobs which meet the warranty criteria of a build defect, so no wild goose chases or wasted time.