Updated: Oct 18, 2021
Providing exceptional customer service is an essential part of your business. However, this can involve the costs of extra resources, time and money – but once done right – it will enable you to stand out from your competition. Outsourced aftercare is a very efficient and cost-effective option for new home developers during the initial warranty period, so they can always ensure the homeowner gets exactly what they want. There are a number of different benefits to this service, which we are going to discuss with you today.
Focus on your core business
With the right customer care outsourcing partner on board, such as After Build, you will be able to focus on your core functions as an organisation to help things run smoothly. Your time will be spent on progressing and staying ahead of the wide property competition, while still providing your consumers with convenient customer service.
Decrease your costs
Outsourcing customer care is a much less expensive alternative to hiring full-time customer service staff, as they can deliver savings by utilising their expertise and ability to generate efficiencies. The cost of hiring staff members, paying for their training – as well as their salaries – can take the toll on your company. By working with a leading outsourcing aftercare company, they can provide you with flexible and affordable staffing options that would meet your exact requirements.
Improve customer loyalty
By outsourcing aftercare, you can rest assured that your customers are going to be served quickly, at their preferred time and will speak to like-minded professionals who understand them. For example, the After Build staff will provide a friendly and professional response to all situations, remaining mindful of the need to handle the developer’s problems with exceptional skill and care. They can help you build your brand image and retain your customers.
Obtain access to skilled expertise
Professional outsourcing providers have dedicated teams to provide outstanding customer service. Since the specialists are focusing on a particular aspect of the business, the quality of the service is sure to increase. They would have diverse expertise and skills within the housing industry, which will allow your business to achieve superior quality and unmatched proficiency in customer service.
Outsourcing is a common practice of contracting out business functions and processes to third-party providers. Here at After Build, we proudly provide cost-effective outsourced customer care in the residential new-build sector. We are specialists in providing high-quality services through a unique fixed-price agreement, ensuring complete financial efficiency from start to finish. We tailor our service to meet your specific needs, whilst upholding our exceptional reputation for our customer support and reliability.
If you would like some more information regarding any of the services we offer, the After Build website is the place you need to be. However, if you would like to have a chat with a member of our team, please feel free to telephone us on 0845 456 4631. Alternatively, complete the contact form on our website and someone will get back to you as soon as possible to discuss how we can best meet your requirements.