Five simple steps.
1. THE OCCUPANT PORTAL (Go to Demo page)
We register every homeowner and provide them access via our free App to 'Managing Your New Home'.
This enables them to:
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Report snags/defects 24/7 by accessing the 'Occupant Portal'
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Check issues against our Warranty Checklist
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Top Tips
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Moving in
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Guidance and support
2. THE OCCUPANT PORTAL (Go to Demo page)
The homeowner can report a problem at any time of any day. Describe the issue in free text and add any photos or video if that helps. The moment this is submitted our system updates with the details of the issue concerned, alerting our team to respond. If we need to ask any questions we will make contact with the homeowner, otherwise a job instruction is sent by the system to the relevant contractor.
3. THE CONTRACTOR PORTAL (Go to Demo page)
The system sends an email to the relevant contractor who can open it in the 'Contractor Portal' and see the details of the job (and any other jobs they are responsible for). This helps the contractor organise his resource to maximise efficiency.
4. EMAIL CONFIRMS APPOINTMENT
The system sends an email to the relevant contractor who can open it in the 'Contractor Portal' and see the details of the job (and any other jobs they are responsible for). This helps the contractor organise his resource to maximise efficiency. The homeowner receives details of the appointment recognising that we have avoided any times or dates they identified as inconvenient.
5. THE CLIENT PORTAL
The developer can access detailed reports of all activity, at their convenience. A schedule of daily/weekly reports can be created within the portal to ensure automated updates arrive with predictable frequency.
Technology is nothing without great people!
Advanced as our technology is, sometimes a homeowner or a contractor needs a conversation with a real person!
Our team of After Care Warranty Controllers are tasked with the challenge of keeping everything running smoothly - and these are the people who will take those calls.
They are trained to the warranty build standards of the leading warranty policies, which means that they understand what constitutes a legitimate build defect - and what does not!
They are friendly, professional and highly capable of managing any issue that confronts them. They will own all problems until a resolution is found and applied.
Interested in other services?
OUT OF HOURS
EMERGENCY
QUALITY ASSURANCE
INSPECTION
HOME
DEMONSTRATION
These services are available independently or as part of a service package.
Quality Assurance Inspections and Home Demonstrations are only available in certain geographical areas. Ask for further details.