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It has been a very difficult market for some time now. The new homes sector has been challenged by so many adverse conditions; Brexit,...

When times are tough (and few would disagree that they are tough right now) most business owners look to save money wherever possible....

There are things we do in business, not because it will make us more money, but because not doing them is likely to diminish what we’ve...

Did you know, if you’re building anything between 5 and 50 plots a year, you’re likely to be paying between 8 to 20 times more than you...

Now you can buy aftercare and emergency cover online and be set up in a matter of hours. It couldn't be simpler! Follow this link to...

For most new homes builders and developers, life is hectic and very often spent as much either on site or between site and the office, so...

As a new home developer or housebuilder, where would you say great after care starts? We would say it starts before legal completion, at...

One of the most common responses to this question is …. ‘We get the site manager to do it’. And our heart sinks at that remark. He may be...

Our approach to providing professional, reliable after care is based on the unique homeowner app: "Managing Your New Home". Free to...

Five senior appointments have been announced today, a significant step as the organisation gears up to register developers throughout the...

As a world we are more connected today than at any time in the history of mankind, and yet in some instances we’re still very poor at...

If you read our previous article on the Occupant Portal, you’ll recall that we make clear, no matter how smart technology is, it needs...

After Build has invested a great deal in technology over more recent years – but for the record, nowhere near as much as we invest in our...

Customer service (generally) in the UK does not have a great reputation. This is highlighted in research which estimates UK businesses...

Best laid plans and all that! Sometimes problems arise that throw an enormous great spanner in the works. We have witnessed quite a bit...

Without question the single greatest difference between the new homes sector and just about any other industry you can think of is, the...

Aside from the obvious answer, which is because the New Homes Quality Code requires you to, the analogy I would use for offering every...

Defined specifically in the new Quality Code as a level of cover to be provided to all customers, Emergency is a tricky one to manage on...

There is a cost to after care, it isn’t free. Any developer who believes that they can avoid this will be disappointed as the need to...

This year, and in all probability the next couple, will be transformative for the new homes sector. Despite all best endeavours from...