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AFTER CARE
FOR
NEW HOMES

The fixed-price approach to
New Homes Quality Code compliance

 

OUR BACKGROUND

 
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How we got here

Almost 20 years ago, the founding partners became involved in new home after care. It quickly became apparent that for small and medium sized companies, it was difficult to provide a cost-effective yet professional service.

So we created a unique fixed-price solution to address this problem. 

Over the years, purchaser expectations have increased and houses have become more sophisticated. No longer can a developer manage their obligations under the warranty without a highly trained and knowledgeable resource, backed by the latest technology.

This coupled with the recent introduction of the New Homes Quality Code means forward looking developers are switching to After Build to provide new homeowners with a reliable, cost-effective, professional after care service.

 

AFTER CARE

As house builder (developer, registered social landlord or main contractor) you are responsible for legitimate build defects in the first 12-24 months following legal completion (or handover).

This is known as the 'Builder's Rectification Period' and managing it is easier said than done. So, let After Build do it for you!

Our team of trained warranty coordinators work with your original contractors and under their obligations in your build agreement. We diagnose each issue reported by the homeowner and manage the contractor to attend wherever there is an issue of failed workmanship or materials.


And we do this for a single fixed-price per plot (regardless of call volumes or issues).

After Build provide after care nationally to developers all across the UK.

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OTHER SERVICES

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OOH EMERGENCY

Albeit few and far between, emergencies can be catastrophic when they
occur, often causing significant consequential damage.

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QUALITY ASSURANCE INSPECTION

Nothing is worse than a new home full of snags.

Our inspection helps avoid this embarrassment and gets life off to a
great start for the homeowner.

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HOME DEMONSTRATION

New homes are ever more technically complex, so what better way to start than with a professional guided tour and demonstration?

We set realistic expectations and explain the after care process.

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INFORMATION RESOURCE

A well written and designed Home User Guide (HUG)
is the perfect compliment to a new home. 

Also, find out about 
'Managing Your New Home'

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SNAG MANAGEMENT

Often we meet developers who have a 'snagging' issue at a given development. It can happen for a multitude of reasons but needs bringing under control. Such a backlog can be overwhelming for the site team and a distraction to future output. We can help.

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COMPLAINTS POLICY

No matter how hard we all try, complaints will arise from time-to-time. The important thing is how we manage them when they do.

 

AFTER BUILD BROCHURE

Watch the After Build Services Video

or download our Services pdf

 
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THE NEW HOMES OMBUDSMAN

How this will change the industry and what you must do

The New Home Ombudsman has been appointed by the New Homes Quality Board, setting out legislation to improve the consumers powers of address in the New Homes Quality Code. This will have a significant impact on the way a house builder manages their business and After Build is ready to help you achieve these new objectives.
Discover how the NHQB, NHQC, and the NHO will affect your business ... get our FREE 15 page detailed review NOW!

 

NEW CLIENT SET-UP FORM

If you are a NEW CLIENT and ready to provide the 'all essential' information we require from you, to enable us to provide our service, follow this link to download our 'SET-UP' FORM. When you have completed the form, email to: kerrim@afterbuild.com

 

HOW TO USE THE CLIENT PORTAL

Providing our clients with constantly updated quality information is important to us.


All clients have secure access to the Client Portal. This video helps explain how to get the very best from it.

 

HOW TO USE THE CONTRACTOR PORTAL

Ensuring contractors receive Job Instructions and can access the details of all outstanding work is critical to managing defects.

The Contractor Portal is our means to achieving this. This video helps explain how to get the very best from it.

 

NEW CLIENT DOCUMENTS

As a NEW CLIENT we think you will benefit from these documents,
so please feel free to download the material.

Understanding Aftercare  |  New Homes Quality Code

Managing your Customers  |  Managing your Contractors

Portals  |  Snags or Defects or Neither?

Complaints Policy  |  New Client Set-up