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AFTER CARE
FOR NEW HOMES

The fixed-price approach to New Homes Quality Code compliance

 

THINKING ABOUT AFTER CARE?

If you have just completed a development you'll need to think about after care!
The New Homes Quality Code is specific about how you do this.

WE CAN MANAGE EVERYTHING

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We have the best
SOLUTIONS

Quality Code compliant
after care and unique,
cost-effective services.

The smartest
PEOPLE

Warranty standards trained,
customer facing individuals with a 'can-do' attitude.

And even smarter
TECHNOLOGY

Latest cloud based systems with Occupant App and portal communication.

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ALL SERVICES ARE QUALITY CODE COMPLIANT

We deliver EVERYTHING expected of you by the New Homes Quality Code

OUR BACKGROUND

Almost 20 years ago, the founding partners became involved in new home after care. It quickly became apparent that for small and medium sized house builders, it was difficult for them to provide a cost-effective yet professional service. So we created a unique fixed-price solution to address this problem. 

 

Over the years, purchaser expectations have increased and properties have become more sophisticated. No longer can a developer manage their obligations under the home warranty without a highly trained and knowledgeable resource, backed by the latest technology. This coupled with the recent introduction of the New Homes Quality Code and the New Homes Ombudsman means forward looking developers are switching to After Build to provide new homeowners with a reliable, cost-effective, professional new homes after care service. 

 

Our suite of services has been carefully designed to provide the developer with everything they need, on a fixed-price basis. Our involvement begins at site with a Quality Assurance Inspection. This is followed just prior to legal completion with a Home Demonstration. Then After Care runs for 2 years following legal completion, and this includes Emergency Out of Hours.

AFTER CARE

As house builder you are responsible for legitimate build defects in the first 2 years 
following legal completion (or handover). 
This is known as the 'Builder's Rectification Period' and managing it is easier said than done. So, why not let After Build do it for you!

Our team of trained new home warranty coordinators work with your original contractors,  under their obligations in your build agreement.

We diagnose each issue reported by the homeowner and manage the contractor to attend wherever there is an issue of failed workmanship or materials.

 

And we do this for a single fixed-price per plot (regardless of call volumes or issues). After Build is a national business providing after care to developers across the UK.

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OTHER SERVICES

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OUT OF HOURS EMERGENCY

Albeit few and far between, an emergency out of hours can be catastrophic when it occurs, often causing significant consequential damage.

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QUALITY ASSURANCE INSPECTION

Nothing is worse than a new home full of snags.

Our inspection helps avoid this embarrassment and gets life off to a
great start for the homeowner.

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HOME DEMONSTRATION

New homes are ever more technically complex, so what better way to start than with a professional guided tour and home demonstration?

We set realistic expectations and explain the after care process.

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INFORMATION RESOURCE

A well written and designed Home User Guide (HUG)
is the perfect compliment to a new home. 
Also, find out about 
'Managing Your New Home'

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HOW THIS WILL CHANGE THE INDUSTRY

... and what you must do

The New Home Quality Board (NHQB) has published the New Homes Quality Code (NHQC) explaining how a developer must provide a specific level of service and after care to their customers. Furthermore, legislation to improve the consumers powers of address are encapsulated in the appointment of the New Homes Ombudsman (NHO).

This will have a significant impact on the way a house builder manages their business and
After Build is ready to help you achieve these new objectives.
Discover how the NHQB, NHQC, and the NHO will affect your business ...
get our FREE 15 page detailed review NOW!

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PROBLEMS WITH CONTRACTORS NOT RETURNING TO CORRECT DEFECTS?

It's a major issue for many developers, often the result of a poorly written
'Build Agreement'. Take a look at our guidance notes on how to improve this.