Market leading outsourced Customer Care

After Build has a proven track record for providing cost-effective outsourced customer care in the residential new-build sector.

For more than 15 years we have been delivering services across the UK to enterprises from boutique builders to regional and national developers, Housing Associations, mixed-use and niche operators.

We are specialists in providing high quality services through a unique FIXED-PRICE arrangement, protecting our client from spiralling uncontrollable costs and ensuring transparent financial efficiency from start to finish.

WHY OUTSOURCE?

Any house building enterprise is focussed on acquiring land, building a scheme and selling it at a profit and not surprisingly that’s where the skill set is focussed. However, the industry imposes a rigorous obligation on all developers to provide a competent service during the first 2 years following legal completion (the Builder’s Rectification Period). This means having the ability to receive calls from homeowners wishing to report a problem and possessing the necessary systems, processes and people trained to deliver a suitable remedy.

This is a sizeable and costly commitment and one that, increasingly, developers are seeking alternative ways to achieve.

OUTSOURCING IS THE SMART SOLUTION

Our business has evolved to look after companies just like yours. We tailor our service to meet your specific needs and then we manage your homeowners and your contractors to fulfil your warranty obligations post-build completion.

LOOK AT THE BENEFITS

  • No staff needed
    • None of the costs associated with
      • Recruitment
      • Training
      • Managing
      • Sickness/absenteeism
      • Holidays
      • Maternity
      • Pension contributions
  • No system needed
    • You will have secure access to our system (latest Cloud technology) with none of the
      • Development costs
      • Upgrade costs
      • Storage costs
      • Maintenance and support costs
      • Licence costs
      • Training costs
  • Known fixed-price from the outset
    • We set an agreed price per service per plot
      • This will then apply irrespective of call/defect volumes
      • You can pay monthly over 12 or 24 months
      • One simple invoice a month
      • We will always be more cost effective than the equivalent in-house resource

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