Have you got After Care organised?
Don't allow After Care to become an after thought.
It can be tricky, distracting, resource hungry and expensive to do it well!
Every new home needs 2 years
After Care from legal completion.
A developer's responsibility doesn't end when the keys are handed over; it continues for 2 more years (warranty and NHQC requirements).
And we understand how costly and distracting this can be, particularly for an SME business. After Build specialise in providing the most professional and cost-effective After Care available, and our service is nation wide.
Many SME developers manage After Care in-house — until completions increase and the workload starts to affect delivery, margins, and customer satisfaction. More plots mean more homeowner queries, more defects to track, more contractor call-backs, and more admin. That’s exactly why developers use After Build. We provide a fully managed After Care service that scales with your developments, without you needing to build an internal department. Our clients typically benefit from: • Lower cost per plot • Faster defect resolution • Fewer distractions for site teams • Better homeowner experience • Clear reporting and control As your pipeline grows, After Care should not become a bottleneck.
Outsourced After Care is
proven, affordable and
highly cost-effective.
Keeping your customers happy.
After Build is friendly, professional, and warranty code compliant.
We are a turnkey solution, managing all aspects of
your After Care.
The hidden cost of angry homeowners (and why developers always underestimate it). Every developer budgets carefully for land, building costs, finance, and sales. Very few budget properly for unhappy homeowners. That’s a mistake — because unresolved aftercare issues are one of the most expensive problems a developer can face, and the cost rarely shows up in one place. • It appears in lost time • It appears in damaged reputation • It appears in higher contractor costs • It appears in slower future sales. And it usually starts the same way. • A homeowner reports a problem • No one replies quickly enough • They chase • They get frustrated • They feel ignored • They tell other buyers • They post online • They escalate. Now the issue is no longer a snagging job. It’s a reputational problem. • Directors get involved • Senior staff get involved • Site teams get dragged back • Contractors charge more • Everyone spends time on something that should have been handled properly at the start. This is why professional aftercare exists. Not because developers can’t do it. But because doing it properly requires time, systems, and constant communication — all things that are hardest to maintain when the market is under pressure. At After Build, we provide a fixed-price aftercare service that removes that risk. • We deal with homeowners • We coordinate contractors • We keep communication clear • We stop small issues becoming big ones. In the current market, developers cannot afford unnecessary costs. And unmanaged aftercare is one of the biggest unnecessary costs there is.
Service is simple - we charge a fixed cost per plot payable over 2 years.
After Build provide an all-inclusive service, supporting homeowners and managing original contractors for a known fixed cost (regardless of how many defects are reported) payable over 24 even months.
And service rates start from as little as £220 per plot for 2 years cover.
Smart people using even smarter technology
Every home owner is provided our App (Managing your New Home) which provides instant access to our system to report and track issues.
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Take all customer calls
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Diagnose reported issues (snags/defects)
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Raise issue job instructions
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Manage your original contractors
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Arrange appointments
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Provide real time reporting
When cash is tight, cutting aftercare is the most expensive mistake a developer can make. When the market tightens, every developer looks for costs to cut. It’s understandable. Land is expensive. Finance is expensive. Labour is expensive. Sales are slower. Margins are under pressure from every direction. So, the temptation is obvious — remove anything that looks like a “nice to have”, and aftercare often ends up on that list. And this is where the real damage begins. Because post-completion support is not an optional extra. It is the point at which your customer decides whether your business is professional… or chaotic. When homeowners cannot get hold of anyone, when defects are not resolved, when contractors don’t turn up, frustration turns into complaints. • Complaints turn into emails • Emails turn into social media posts • Social media posts turn into reputational damage that lasts far longer than the build itself. Worse still, the cost of dealing with problems reactively is always higher than managing them properly from the start. • Directors get pulled into issues that should never reach them • Site teams lose time revisiting old plots • Contractors charge more for return visits • Customer satisfaction drops • Referrals disappear • Sales slow down Trying to save money by avoiding structured aftercare rarely saves money. It simply moves the cost somewhere else — and makes it bigger. At After Build, we provide a fixed-price aftercare service designed specifically for SME developers. We manage homeowners. We manage contractors. We manage complaints before they become problems. And we do it for a known cost, with no surprises. In a tough market, certainty matters more than ever. Cutting aftercare isn’t saving money. It’s gambling with your reputation.
