After care not after thought

All too often After care is overlooked – until there’s a problem, by which time it can be too late.  Reputational damage, management distraction and spiralling costs – these are typical of the issues that present themselves when a developer fails to recognise his obligations during years 1-2 of the structural warranty.

After Build has a proven track record for providing cost-effective After care in the residential new-build sector. For more than 15 years we have been delivering services across the UK to enterprises from boutique builders to regional and national developers, Housing Associations, mixed-use and niche operators.

We are specialists in providing high quality services through a unique FIXED-PRICE arrangement, protecting you from spiralling uncontrollable costs and ensuring transparent financial efficiency from start to finish.


Any house building enterprise is focussed on acquiring land, building a scheme and selling it at a profit and not surprisingly that’s where the skill set is focussed. However, the industry imposes a rigorous obligation on all developers to provide a competent service during years 1-2 of the structural warranty (the Builder’s Rectification Period). This means having the ability to receive calls from homeowners wishing to report a problem and possessing the necessary systems, processes and people trained to deliver a suitable remedy.

This is a sizeable and costly commitment and one that, increasingly, developers are seeking alternative ways to achieve.


After care is at the heart of what we do – but it’s not all that we do! Additionally there are the following services:


Our business has evolved to look after companies just like yours. We tailor our service to meet your specific needs and then we manage your homeowners and your contractors to fulfil your warranty obligations post-build completion.


No staff needed

None of the costs associated with …

  • Recruitment
  • Training
  • Managing
  • Sickness/absenteeism
  • Holidays
  • Maternity
  • Pension contributions

No system needed

You will have secure access to our system (latest Cloud technology) with none of the …

  • Development costs
  • Upgrade costs
  • Storage costs
  • Maintenance and support costs
  • Licence costs
  • Training costs

Known fixed-price from the outset

We set an agreed price per service per plot …

  • This will then apply irrespective of call/defect volumes
  • You can pay monthly over 12 or 24 months
  • One simple invoice a month
  • We will always be more cost effective than the equivalent in-house resource

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During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email:

Enquiries from any organisation not a client but wishing to know more about our services, email:

We encourage all clients, contractors and homeowners to stay safe.