AFTER BUILD. PROFESSIONAL AFTER CARE FOR NEW HOMES
Smart decisions today,
make for better business tomorrow.
You can't ignore After Care - it's a critical element of your business!
Smart developers have realised that After Care is so much more than a footnote to the build process. How you handle it will make the difference between a satisfactory conclusion to your next development, or a costly reputational disaster. Those businesses who fail to recognise this walk a dangerous tight rope.
Consumers expect a professional service and any attempt to compromise will lead to higher costs and a distraction to daily business.
After Build provide cost-effective new homes After Care, managed by experts and based on three fundamental truths. This approach provides developers with a professional service to support their customers while meeting warranty obligations and keeping costs under control.
Beware - operating your own After Care will cost more from April. National Living Wage
+ 6.7% and Emp. NI + 1.2%
Just launched - Version 1.1 of the 'Managing Your New Home' App. Making it easier for Occupants to report defects.
New! In depth insights - looks at the critical areas in depth: Cost, Quality, Technology, People and Consumers.
What After Care issues challenge developers
Great After Care costs money
There’s a formula that can be applied to any business who wishes to organise their own After Care.
You need dedicated resource to take calls, and the minimum is two full time people. Why? Because to provide proper After Care means being able to take a call as and when it's made (but you can't know when that will be) so you need a dedicated resource. And either person will need breaks, holidays, and will be sick from time-to-time; you'll also experience staff turnover. This is why the economics don’t work for SME developers.
And from April, this will become even more expensive
The National Living Wage increase of 6.7% and the Employers National Insurance increase of 1.2% means that 2 people on the NLW will cost a business £56,189 a year and, it takes 2 years to provide After Care to meet the Builder's Rectification Period. That brings the cost to £112,378 (an increase of £8,000+).
Example: That would make providing After Care for 50 plots cost a developer £2,247 per plot.
After Build provide fixed price After Care. To cover 50 plots would cost a developer just £400 per plot (for 2 years) - that's a massive saving of £92,350.
The fundamental truths of
professional After Care.
1
2
3
DELIVER GREAT SERVICE
Your customer will judge you as much on the quality of your post-sales service, as they will the standard of your build. And they will treat you harshly if your After Care fails to provide the support your warranty expects of you. This means having a process that can handle and support all reported defects.
MANAGE YOUR COSTS
Properly assess the real cost of your After Care programme (system AND people) and ensure that it's delivering the best possible value for every plot you complete. Manage cost to include taking every occupant reported issue, organising contractor's appointments and generating internal management data to track your progress.
AVOID DAMAGING COMPLAINTS
A poor service will always lead to complaints, often involving the potentially destructive use of social media. This causes a costly distraction to your business and ultimately, reputational damage, adversely affecting future sales.
How does After Build work and what does it cost?
Take a moment to watch the video
Find out more
Designed for London exclusive developments,
... the last word in service.
Simply the most cost-effective After Care available to all UK developments.
A hybrid service to manage properties at developments in administration.
Reliable out of hours emergency cover for voids and/or occupied plots.
* Option to include out of hours emergency cover.
Look at the benefits!
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The price is fixed, no matter how many defects we manage
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We also provide Out of Hours Emergency cover
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We're a national service
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Our team is trained to warranty build standards
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We can manage anything from 5 to 1,000 plots
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We will pick up a development with existing occupations
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Our technology is second to none
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Our track record is over 20+ years of successful service delivery
Increasingly the new homes sector is realising the crucial importance of professional After Care. After Build's service is the number 1 solution for many developers.
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