THE MARKET HAS CHANGED.
Has your customer care model changed too?
Sales have slowed. Cash is tighter. Yet every completed home still needs looking after.
Many developers have reduced build teams, delayed recruitment and become far more cautious about adding overhead. Customer care is often one of the last departments to be reviewed. Perhaps it shouldn't be.
If volumes have changed, does your customer care model still make commercial sense?
After Build provides a fixed-price outsourced solution that manages homeowner defects during the first two years after handover.
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No recruitment
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No management burden
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No long-term commitment
Simply a flexible way to protect customer satisfaction while controlling cost.
Customer care isn't your business.
Building homes is your business.
Developers make money building and selling homes. Not managing thousands of defect appointments.
Every hour you spend arranging appointments, chasing contractors and responding to homeowner calls, is time you're not making money.
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We simply remove that workload
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Our team becomes your customer care department
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Your customers still receive a professional service
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Your management team regains valuable time.
Only pay for customer care when
you need it!
In an uncertain market, why carry fixed customer care costs?
Finding experienced customer care professionals has never been easy. Keeping them is even harder. When workloads fluctuate, maintaining the right-sized team becomes expensive.
After Build gives you an experienced team immediately.
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Scale up
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Scale down
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No recruitment
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No training
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No employment costs
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Only experienced people handling homeowner defects.
Why site managers shouldn't run customer care.
Useful articles that expand the issues caused by no or poor customer care resource.
"Why site managers shouldn't run customer care." (Download)
"The hidden cost of poor aftercare." (Download)
"Top 5 customer complaints hurting SME developers." (Download)
"True cost of Director involvement when managing complaints." (Download)
"The only thing more expensive than after care is No after care." (Download)
We work with developers, contractors and Housing Associations.
