AFTER BUILD. PROFESSIONAL AFTER CARE FOR NEW HOMES
Professional, reliable After Care.
Why this matters to a developer.
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You need to support your customers should they have a problem that needs intervention
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Your customers would expect this and be quick to show their dissatisfaction if it's not available
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Your warranty provider expects 2 years cover
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The industry expects 2 years cover
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The Ombudsman expects 2 years cover.
The risks of no After Care.
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At some point a customer will raise a complaint having had a poor or no response to a problem
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Complaints like these often attract the support of neighbours with similar issues
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To achieve a response, they will often use social media to broadcast their dissatisfaction
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Sometimes this will attract the attention of local/national traditional media (press/radio/TV)
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This can engage the warranty provider and even the Ombudsman.
Make it After Care.
Not after thought!
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We understand the need to manage overheads tightly, avoiding unnecessary costs
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Steer clear of After Care 'on the cheap'
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Disappointed homeowners will make your life difficult and expensive
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When a complaint begins to unravel, the consequences can be very costly and far reaching, affecting future sales
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Avoid catastrophic issues - organise professional After Care at the outset.
Support your customers!
After Build has developed a professional, highly cost effective out sourced After Care solution for SME developers.
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Clear, well communicated service in place from legal completion for 2 years
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A technology system for reporting and tracking legitimate problems (snags and defects)
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A full time dedicated, warranty trained team to answer and manage homeowner calls
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Management information available to the developer to understand all issues
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Swift management of contractors to carry out remedial work
Look at the benefits!
Professional, reliable, affordable
After Care.
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Our team is trained to warranty build standards
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We support your homeowner
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We manage your contractors
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We can pick up any development (either from new or with existing occupations)
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Our technology is second to none
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Track record of 21+ years of successful service delivery.
The Managing Your New Home App.
Total convenience for the homeowner.
Make your homeowners happy.
DELIVER GREAT SERVICE
Homeowners will judge you on the quality of your post-sales service, as they will the standard of your build. And they will treat you harshly if After Care fails to provide the support your warranty expects of you. So having a process that can handle and support all reported defects is critical.
MANAGE YOUR COSTS
Properly assess the real cost of your After Care (system AND people) and ensure that it's delivering the best possible value for every plot. Include how occupants report issues, organising contractor appointments and generating internal management data to track your progress.
AVOID DAMAGING COMPLAINTS
A poor service will always lead to complaints, all too often involving the potentially destructive use of social media. This can cause a costly distraction to business and reputational damage, affecting future sales.
Call Mark Fawcitt on: 07342 037810 or Email: markf@afterbuild.com
or use our enquiry form and we will contact you.
Prefer to find out a bit more before committing? No problem, see how it works.