Demanding Homeowners
Reluctant Contractors
Constant Complaints
Endless Snags
Spiralling Costs
Time Wasting

There is a solution …

Our unique approach to managing the Builder’s Rectification period
provides the best of customer care at a fixed-known cost.

Avoid spiralling costs
Fully meet your warranty obligations
Know your customers are in great hands
No more costly distractions

Ensuring a completed quality product at the point a purchaser first
sets foot over the doorstep has never been more important.

Comprehensive service
Access to digital report within 24 hrs
Annotated photographs
Conducted to warranty standards

Take your purchaser on a conducted tour of their new home, field all
questions and set expectations with an explanation of future service.

Explain systems and technology
Eliminate user error
Demonstrate heating/hot water and appliances
Discuss the Builder’s Rectification period
Professional and rounded introduction
Positive first impression

An obvious extension of our customer care services, retaining
responsibility and control of a development.

Leveraging existing homeowner relations
Powerful technology
Thorough reporting
Consistency of services

With over a decade of detailed data we can provide
performance analysis of your sites and benchmark
against the market.

Quarterly market reports
Leading CRM technology
Microsoft Dynamics 365 platform
Unparalleled knowledge

After Care for New Homes

After Build has a proven track record for providing cost-effective after care in the residential new-build sector. For more than 15 years we have been delivering services across the UK to enterprises from boutique builders to regional and national developers, Housing Associations, mixed-use and niche operators.

We are specialists in providing high quality services through a unique FIXED-PRICE arrangement, protecting you from spiralling uncontrollable costs and ensuring transparent financial efficiency from start to finish.

WHY OUTSOURCE?

Any house building enterprise is focussed on acquiring land, building a scheme and selling it at a profit and not surprisingly that’s where the skill set is focussed. However, the industry imposes a rigorous obligation on all developers to provide a competent service during years 1-2 of the structural warranty (the Builder’s Rectification Period). This means having the ability to receive calls from homeowners wishing to report a problem and possessing the necessary systems, processes and people trained to deliver a suitable remedy.

This is a sizeable and costly commitment and one that, increasingly, developers are seeking alternative ways to achieve.

OUTSOURCING IS THE SMART SOLUTION

Our business has evolved to look after companies just like yours. We tailor our service to meet your specific needs and then we manage your homeowners and your contractors to fulfil your warranty obligations post-build completion.

LOOK AT THE BENEFITS

No staff needed
- None of the costs associated with
  - Recruitment
  - Training
  - Managing
  - Sickness/absenteeism
  - Holidays
  - Maternity
  - Pension contributions
No system needed
- You will have secure access to our system (latest Cloud technology) with none of the
  - Development costs
  - Upgrade costs
  - Storage costs
  - Maintenance and support costs
  - Licence costs
  - Training costs
Known fixed-price from the outset
- We set an agreed price per service per plot
  - This will then apply irrespective of call/defect volumes
  - You can pay monthly over 12 or 24 months
  - One simple invoice a month
  - We will always be more cost effective than the equivalent in-house resource

Understanding How Customer Care Is Perceived By Homeowners

Residential property developers, across the country, are constantly…

The Benefits Of Outsourcing Customer Care

Providing exceptional customer service is an essential part…