fixed-price after care
THE INFORMATION AND SERVICE RESOURCE FOR NEW HOMES DEVELOPERS
AFTER CARE
FOR NEW HOMES
The fixed-price approach to New Homes Quality Code compliance
THINKING ABOUT AFTER CARE?
If you have just completed a development (or are about to) you'll be thinking about after care!
The New Homes Quality Code is specific about how you do this.
After Build have been providing quality after care to new homes developers for 20 years. Our reliable, fixed-price services can take care of all your needs. Contact us for a no-obligation quote.
HOW WE CAN HELP
YOUR BUSINESS
QUALITY INSPECTION
We'll conduct a fixed-price Quality Assurance Inspection to NHQC standards highlighting snags overlooked by your build team. You will receive a photographic report within 24 working hours, to address prior to legal completion.
HOME DEMONSTRATION
We meet your customer at their new home and conduct a fixed-price, professional demonstration of all systems and appliances. If needed, we can combine the exercise with key-handover and meter readings.
AFTER CARE
Our fixed-price After Care manages your obligations for 2 years following legal completion. Occupants have access to our Occupant Portal to report and track defects and as developer you can see all activities via the Client Portal.
OUT OF HRS EMERGENCY
For a small registration fee, you need never again be concerned by an emergency occurring out of office hours. Our team will manage all calls and deploy contractors as required. You will receive a full report the next working day.
SOLUTIONS
Quality Code compliant
after care and unique,
cost-effective services.
PEOPLE
Warranty standards trained,
customer facing individuals with a can-do attitude.
TECHNOLOGY
Latest cloud based systems with Occupant App and portal communication.
OUR BACKGROUND
Almost 20 years ago, the founding partners became involved in new home after care. It quickly became apparent that for small and medium sized companies, it was difficult for them to provide a cost-effective yet professional service.
So we created a unique fixed-price solution to address this problem.
Over the years, purchaser expectations have increased and houses have become more sophisticated. No longer can a developer manage their obligations under the home warranty without a highly trained and knowledgeable resource, backed by the latest technology.
This coupled with the recent introduction of the New Homes Quality Code and the New Homes Ombudsman means forward looking developers are switching to After Build to provide new homeowners with a reliable, cost-effective, professional new homes after care service.
Our suite of services has been carefully designed to provide the developer with everything they need, all on a fixed-price basis. Our involvement begins at site with a Quality Assurance Inspection. This is followed just prior to legal completion with a Home Demonstration. Then After Care runs for 2 years following legal completion, and this includes Emergency Out of Hours.
AFTER CARE
As house builder you are responsible for legitimate build defects in the first 12-24 months following legal completion (or handover).
This is known as the 'Builder's Rectification Period' and managing it is easier said than done. So, let After Build do it for you!
Our team of trained new home warranty coordinators work with your original contractors, under their obligations in your build agreement.
We diagnose each issue reported by the homeowner and manage the contractor to attend wherever there is an issue of failed workmanship or materials.
And we do this for a single fixed-price per plot (regardless of call volumes or issues).
After Build provide after care nationally to developers all across the UK.
OTHER SERVICES
OUT OF HOURS EMERGENCY
Albeit few and far between, an emergency out of hours can be catastrophic when it occurs, often causing significant consequential damage.
QUALITY ASSURANCE INSPECTION
Nothing is worse than a new home full of snags.
Our inspection helps avoid this embarrassment and gets life off to a
great start for the homeowner.
HOME DEMONSTRATION
New homes are ever more technically complex, so what better way to start than with a professional guided tour and home demonstration?
We set realistic expectations and explain the after care process.
INFORMATION RESOURCE
A well written and designed Home User Guide (HUG)
is the perfect compliment to a new home.
Also, find out about
'Managing Your New Home'
SNAG MANAGEMENT
Often we meet developers who have a 'snagging' issue at a given development. It can happen for a multitude of reasons but needs bringing under control. Such a backlog can be overwhelming for the site team and a distraction to future output. We can help.
COMPLAINTS POLICY
No matter how hard we all try, complaints will arise from time-to-time. The important thing is how we manage them when they do.
THE NEW HOMES QUALITY CODE
How this will change the industry and what you must do
The New Home Quality Board (NHQB) has published the New Homes Quality Code (NHQC) explaining how a developer must provide a specific level of service and after care to their customers. Furthermore, legislation to improve the consumers powers of address are encapsulated in the appointment of the New Homes Ombudsman (NHO).
This will have a significant impact on the way a house builder manages their business and
After Build is ready to help you achieve these new objectives.
Discover how the NHQB, NHQC, and the NHO will affect your business ...
get our FREE 15 page detailed review NOW!
PROBLEMS WITH CONTRACTORS NOT RETURNING TO CORRECT DEFECTS?
It's a major issue for many developers, often the result of a poorly written
'Build Agreement'. Take a look at our guidance notes on how to improve this.