AFTER CARE
FOR
NEW HOMES
The fixed-price approach to
New Homes Quality Code compliance
THINKING
AFTER CARE?
If you have just completed a development (or are about to)
you'll be thinking about After Care!
The New Homes Quality Code is specific about how you do this.
After Build have been providing quality After Care to new homes developers
for 20 years. Our reliable, fixed-price services can take care of all your needs.
Contact us for a no-obligation quote.
HOW WE CAN HELP YOU
QUALITY INSPECTION
We'll conduct a fixed-price Quality Assurance Inspection to NHQC standards highlighting snags overlooked by your build team. You will receive a photographic report within 24 working hours, to address prior to legal completion.
HOME DEMO
We meet your customer at their new home and conduct a fixed-price, professional demonstration of all systems and appliances. If needed, we can combine the exercise with key-handover/meter readings.
AFTER CARE
Our fixed-price After Care manages your obligations for 2 years following legal completion. Occupants have access to our Occupant Portal to report and track defects and as developer you can see all activities via the Client Portal.
OHH EMERGENCY
For a small registration fee, you need never again be concerned by an emergency occurring out of office hours. Our team will manage all calls and deploy contractors as required. You will receive a full report the next working day.
SOLUTIONS
Quality Code compliant
After Care and unique,
cost-effective services.
PEOPLE
Warranty standards trained,
customer facing individuals with a can-do attitude.
TECHNOLOGY
Latest cloud based systems with Occupant App and portal communication.
OUR BACKGROUND
Almost 20 years ago, the founding partners became involved in new home after care. It quickly became apparent that for small and medium sized companies, it was difficult to provide a cost-effective yet professional service.
So we created a unique fixed-price solution to address this problem.
Over the years, purchaser expectations have increased and houses have become more sophisticated. No longer can a developer manage their obligations under the home warranty without a highly trained and knowledgeable resource, backed by the latest technology.
This coupled with the recent introduction of the New Homes Quality Code and the New Homes Ombudsman means forward looking developers are switching to After Build to provide new homeowners with a reliable, cost-effective, professional new homes after care service.
Our suite of services has been carefully designed to provide the developer with everything they need, all on a fixed-price basis. Our involvement begins at site with a Quality Assurance Inspection. This is followed just prior to legal completion with a Home Demonstration. Then After Care runs for 2 years following legal completion, and this includes Emergency Out of Hours.
AFTER CARE
As house builder you are responsible for legitimate build defects in the first 12-24 months following legal completion (or handover).
This is known as the 'Builder's Rectification Period' and managing it is easier said than done. So, let After Build do it for you!
Our team of trained new home warranty coordinators work with your original contractors and under their obligations in your build agreement. We diagnose each issue reported by the homeowner and manage the contractor to attend wherever there is an issue of failed workmanship or materials.
And we do this for a single fixed-price per plot (regardless of call volumes or issues).
After Build provide after care nationally to developers all across the UK.
OTHER SERVICES
OUT OF HOURS EMERGENCY
Albeit few and far between, an emergency out of hours can be catastrophic when it occurs, often causing significant consequential damage.
QUALITY ASSURANCE INSPECTION
Nothing is worse than a new home full of snags.
Our inspection helps avoid this embarrassment and gets life off to a
great start for the homeowner.
HOME DEMONSTRATION
New homes are ever more technically complex, so what better way to start than with a professional guided tour and home demonstration?
We set realistic expectations and explain the after care process.
INFORMATION RESOURCE
A well written and designed Home User Guide (HUG)
is the perfect compliment to a new home.
Also, find out about
'Managing Your New Home'
SNAG MANAGEMENT
Often we meet developers who have a 'snagging' issue at a given development. It can happen for a multitude of reasons but needs bringing under control. Such a backlog can be overwhelming for the site team and a distraction to future output. We can help.
COMPLAINTS POLICY
No matter how hard we all try, complaints will arise from time-to-time. The important thing is how we manage them when they do.
AFTER BUILD BROCHURE
THE NEW HOMES OMBUDSMAN
How this will change the industry and what you must do
The New Home Ombudsman has been appointed by the New Homes Quality Board, setting out legislation to improve the consumers powers of address in the New Homes Quality Code. This will have a significant impact on the way a house builder manages their business and After Build is ready to help you achieve these new objectives.
Discover how the NHQB, NHQC, and the NHO will affect your business ... get our FREE 15 page detailed review NOW!
NEW CLIENT SET-UP FORM
If you are a NEW CLIENT and ready to provide the 'all essential' information we require from you, to enable us to provide our service, follow this link to download our 'SET-UP' FORM. When you have completed the form, email to: kerrim@afterbuild.com
PROBLEMS WITH CONTRACTORS NOT RETURNING TO CORRECT DEFECTS?
It's a major issue for many developers, often the result of a poorly written
'Build Agreement'. Take a look at our guidance notes on how to improve this.
USING THE CLIENT PORTAL
Providing our clients with constantly updated quality information is important to us. All clients have secure access to the Client Portal. This video helps explain how to get the very best from it.
USING THE CONTRACTOR PORTAL
Ensuring contractors receive Job Instructions and can access the details of all outstanding work is critical to managing defects. The Contractor Portal is our means to achieving this. This video helps explain how to get the very best from it.
NEW CLIENT DOCUMENTS
As a NEW CLIENT we think you will benefit from these documents,
so please feel free to download the material.
Understanding Aftercare | New Homes Quality Code
Managing your Customers | Managing your Contractors