After Build has a proven track record for providing cost-effective outsourced customer care to the residential new-build sector.
For more than 15 years we have been delivering services across the UK to enterprises from boutique builders to regional and national developers, Housing Associations, mixed-use and niche operators.
We are specialists in providing high quality services through a unique FIXED-PRICE arrangement, protecting our client from spiralling uncontrollable costs, ensuring transparent financial efficiency from start to finish.
Any house building enterprise is focussed on acquiring land, building a scheme and selling it at a profit and not surprisingly that’s where the skill set is focussed. However, the industry imposes a rigorous obligation on all developers to provide a competent service during the first 2 years following legal completion (the Builder’s Rectification Period). This means having the ability to receive calls from homeowners wishing to report a problem and possessing the necessary systems, processes and people trained to manage all associated resources to deliver a suitable remedy.
This is a sizeable and costly commitment and one that, increasingly, developers are seeking alternative ways to achieve.
Our business has evolved to look after companies just like yours. We tailor our service to meet your specific needs and then we manage your homeowners and your contractors to fulfill your warranty obligations post-build completion.