Presented to Parliament by the Secretary of State…
Read MoreFIXED-PRICE AFTER CARE
WE MANAGE THE HOME BUILDER’S OBLIGATIONS
- Homeowners – we answer their calls and diagnose their problems
- Contractors – we raise and issue the job instruction and organise appointments
- Emergencies – we cover out of hours
- Reports – you have access 24/7 via the Client Portal
- Single fixed-price per plot – no matter how many calls or jobs we handle
PRE-OCCUPATION SURVEY
AIMING FOR A SNAG-FREE HANDOVER
- There’s nothing worse for a Home Buyer than a property with snags
- Our survey won’t identify anything that would ‘pass’ warranty build standards
- The report will inform your site team with photo-narrative so they can efficiently address all snags
- Fixed-price per plot
- No more frustrated Home Buyer
PURCHASER DEMONSTRATION
SET REALISTIC EXPECTATIONS
- We explain the service and after care support at the outset
- Provide a tour of the property and demonstrate systems and appliances
- Then explain the benefits of construction and design
- Provide Home Buyer literature and introduce the after care contact procedure
- Finally answer FAQs
HOME BUYER LITERATURE
INVALUABLE INFORMATION
- Good quality information well presented
- Always the basis for conveying a ‘caring’ message
- Explain new homes specifications, amenities, hints and tips and useful contact details
- Expand on the after care service – what it does and doesn’t offer
- Set out procedure for reporting issues
ESTATE MANAGEMENT
BEYOND THE WARRANTY
- If you have apartment and communal responsibilities we can help
- We manage planned and responsive maintenance
- Help devise your budget
- Collect service charge, procure and manage contractors
- Agree site attendance programme
- Produce full accounts and annual report
