AFTER BUILD. PROFESSIONAL AFTER CARE FOR NEW HOMES
Cost-effective, professional after care
for the UK's new homes sector.
No matter where your development is located, we provide the best after care available (and the most cost-effective).
We have invested in people, technology and processes for over two decades, so we understand our business inside out. But we understand yours too. We know how important it is to manage your warranty obligations in the first 2 years following legal completion, and at a price you can afford.
Our service operates either under your name or, under ours (using our brand Managing Your New Home).
We provide all your occupants with an app from which they can report defects, and have access to useful information.
Smart people - smart technology.
Reporting a defect couldn't be easier or more convenient. Occupants describe their problem in text, add a picture or some video and submit.
If we need any further information one of our trained After Care Warranty Controllers will contact the occupant, otherwise we progress matters immediately.
A significant element of our service is managing the developer's original contractors. We issue a job instruction and work with them to arrange an appointment that is convenient to the occupant.
While you probably won't want to be involved on a day-to-day basis, we know it's important that we provide regular reports so a developer can keep abreast of what's happening, and this is done via the Client Portal - available 24/7 providing detailed information in real time ... the specifics of every defect reported, our actions, appointments agreed and jobs closed.
Emergency cover
An aspect that has always challenged the developer is how best to cover emergencies that occur outside standard office hours.
So we make sure that every plot is registered for OOH Emergency cover. Our team will take calls for genuine emergencies evenings, weekends and bank holidays.
After care - completely covered!
Tell us where your development is located, and provide a schedule of your contractor base and we'll do the rest. You pay a single fixed-fee per plot and we take all the calls (regardless of how many), organise any work necessary and manage your obligations for 2 years. How easy is that?
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Fixed-price
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Trained warranty controllers
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Advanced technology
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Supporting website and free app
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Client reports when you want them
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Meeting all industry standards and legislation