Ensuring Quality Code compliance
After Build is the single point of contact for the homeowner who needs to report a defect.
The Occupant Portal provides a secure and convenient platform to upload a text description with pictures or video.
A trained warranty coordinator will call the homeowner to clarify specifics and where necessary make arrangements for a contractor to rectify the issue.
How After Care works
We charge a single fixed-price per plot regardless of the volume of defects reported
This national service starts at legal completion (private market) or property handover (affordable housing)
Typically operates for 12-24 months (or less where we take on a development of pre-occupied properties)
We manage your obligations under the applicable warranty (the 'Builder's Rectification Period')
The homeowner reports defects to After Build using the Occupant Portal which can also be branded in your name or the name of your development
Where work is necessary we organise an appointment through the original contractor
Out of Hours (OOH) Emergency cover is also provided
Our team manage the appointment process and close the job when the occupant confirms all is complete
As client you can track every call and action through the Client Portal - a secure web based platform available 24/7 providing real-time updates
Regular reports are available using the 'scheduling tool'
All our coordinators are trained to warranty standards