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AFTER CARE

Ensuring Quality Code compliance

After Build is the single point of contact for the homeowner who needs to report a defect. 


The Occupant Portal provides a secure and convenient platform to upload a text description with pictures or video. 

A trained warranty coordinator will call the homeowner to clarify specifics and where necessary make arrangements for a contractor to rectify the issue.  

 
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How After Care works

  • We charge a single fixed-price per plot regardless of the volume of defects reported

  • This national service starts at legal completion (private market) or property handover (affordable housing)

  • Typically operates for 12-24 months (or less where we take on a development of pre-occupied properties)

  • We manage your obligations under the applicable warranty (the 'Builder's Rectification Period')

  • The homeowner reports defects to After Build using the Occupant Portal which can also be branded in your name or the name of your development

  • Where work is necessary we organise an appointment through the original contractor

  • Out of Hours (OOH) Emergency cover is also provided

  • Our team manage the appointment process and close the job when the occupant confirms all is complete

  • As client you can track every call and action through the Client Portal - a secure web based platform available 24/7 providing real-time updates

  • Regular reports are available using the 'scheduling tool'

  • All our coordinators are trained to warranty standards