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AFTER CARE

All responsible developers will need to provide After Care

After Build is the single point of contact for the homeowner who needs to
report a defect. 


The Occupant Portal provides a secure and convenient platform to upload a text description with pictures or video. 

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A trained warranty coordinator will call the homeowner to clarify specifics and where necessary make arrangements for a contractor to rectify the issue.  

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How After Care works

  • We charge a single fixed-price per plot regardless of the volume of defects reported
     

  • This national service starts at legal completion (private market) or property handover (affordable housing)
     

  • Typically operates for 12-24 months (or less where we take on a development of pre-occupied properties)
     

  • We manage your obligations under the applicable warranty (the 'Builder's Rectification Period')
     

  • The homeowner reports defects to After Build using the Occupant Portal which can also be branded in your name or the name of your development
     

  • Where work is necessary we organise an appointment through the original contractor
     

  • Out of Hours (OOH) Emergency cover is also provided
     

  • Our team manage the appointment process and close the job when the occupant confirms all is complete
     

  • As our client you can track every call and action through the Client Portal - a secure web based platform available 24/7 providing real-time updates
     

  • Regular reports are available using the 'scheduling tool'
     

  • All our coordinators are trained to warranty standards

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