Outsource your after care | afterbuild.com

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Nov 30, 2022
2 min

HOW DO YOU HANDLE HANDOVERS?

One of the most common responses to this question is …. ‘We get the site manager to do it’. And our heart sinks at that remark. He may be...

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Editor

Mar 30, 2022
2 min

COMMUNICATION IS SO IMPORTANT

As a world we are more connected today than at any time in the history of mankind, and yet in some instances we’re still very poor at...

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Editor

Mar 30, 2022
2 min

HOW WE MANAGE A DEVELOPER'S CONTRACTORS

If you read our previous article on the Occupant Portal, you’ll recall that we make clear, no matter how smart technology is, it needs...

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TECHNOLOGY ALONE IS NOT THE ANSWER–BUT WITHOUT IT NO RESOURCE CAN PERFORM EFFECTIVELY

Editor

Mar 30, 2022
2 min

TECHNOLOGY ALONE IS NOT THE ANSWER–BUT WITHOUT IT NO RESOURCE CAN PERFORM EFFECTIVELY

After Build has invested a great deal in technology over more recent years – but for the record, nowhere near as much as we invest in our...

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SO, YOU'VE LEGALLY COMPLETED - NOW WHAT?

Editor

Mar 30, 2022
3 min

SO, YOU'VE LEGALLY COMPLETED - NOW WHAT?

Customer service (generally) in the UK does not have a great reputation. This is highlighted in research which estimates UK businesses...

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Editor

Jan 22, 2018
1 min

OUTSOURCE CUSTOMER CARE - WHY NOT?

As an outsource service provider we’ve heard developers concerns over outsourcing their customer care – and it’s almost always about...

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Editor

Jan 17, 2018
3 min

WHY OUTSOURCE CUSTOMER CARE?

Outsourcing by businesses in general has become popular and is smart practice these days. Hiring others to do particular jobs alleviates...

2 views

Editor

Mar 29, 2017
1 min

THE CONSUMER FIGHTS BACK

As the pressure to build new homes increases and the skilled labour gap widens, the volume of purchaser complaints is growing daily!...

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Editor

Mar 10, 2017
7 min

HOW TIMES HAVE CHANGED

When it comes to customer care, there was a time when a developer could ‘wing it’! The consumer was less demanding, their expectations...

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ONLY ONE THING COSTS MORE THAN GOOD CUSTOMER CARE - NO CUSTOMER CARE

Editor

Mar 6, 2017
4 min

ONLY ONE THING COSTS MORE THAN GOOD CUSTOMER CARE - NO CUSTOMER CARE

There is a cost to managing your customers which, if overlooked can quickly spiral out of control. Thinking you can cope without a...

2 views

Editor

Dec 6, 2016
4 min

IT'LL ONLY TAKE YOU 10 MINUTES

One of the problems we see on a regular basis is the way many small and medium size developers handle snags and defects – when they don’t...

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Editor

May 17, 2016
3 min

HIGHER CONSUMER EXPECTATIONS

Purchaser expectations have altered significantly in the last 5 years (this is undoubtedly not unique to the new build sector) and...

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Editor

Oct 24, 2015
1 min

WHAT ARE DEFECTS REALLY COSTING YOU?

There are many classic and compelling arguments for out-sourcing certain aspects of any business … not least the cost argument! After...

5 views

Editor

Oct 9, 2015
1 min

HOUSING ASSOCIATION EXPERTISE

A fast growing sub-sector of After Build’s client base are Housing Associations. Most HAs are well resourced in terms of handling ongoing...

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THE INFORMATION AND SERVICE RESOURCE FOR NEW HOMES DEVELOPERS

READ THE LATEST INDUSTRY ARTICLES AND STORIES

SUPPORT News Industry Data Downloads After Build Membership

TERMS AND CONDITIONS Standard Service Terms NEW HOMES QUALITY CODE What you need to know

CONTACT US After Build Limited Units 1&2 Woodfield Farm Offices Isaacs Lane, Burgess Hill West Sussex RH15 8RA

READ THE LATEST INDUSTRY ARTICLES
AND STORIES

SUPPORT
News
Industry Data
Downloads
After Build Membership

TERMS AND CONDITIONS
Standard Service Terms

NEW HOMES QUALITY CODE
What you need to know

CONTACT US
After Build Limited
Units 1&2 Woodfield Farm Offices
Isaacs Lane, Burgess Hill
West Sussex RH15 8RA