EditorNov 30, 20222 minHOW DO YOU HANDLE HANDOVERS?One of the most common responses to this question is …. ‘We get the site manager to do it’. And our heart sinks at that remark. He may be...
EditorMar 30, 20222 minCOMMUNICATION IS SO IMPORTANTAs a world we are more connected today than at any time in the history of mankind, and yet in some instances we’re still very poor at...
EditorMar 30, 20222 minHOW WE MANAGE A DEVELOPER'S CONTRACTORSIf you read our previous article on the Occupant Portal, you’ll recall that we make clear, no matter how smart technology is, it needs...
EditorMar 30, 20222 minTECHNOLOGY ALONE IS NOT THE ANSWER–BUT WITHOUT IT NO RESOURCE CAN PERFORM EFFECTIVELYAfter Build has invested a great deal in technology over more recent years – but for the record, nowhere near as much as we invest in our...
EditorMar 30, 20223 minSO, YOU'VE LEGALLY COMPLETED - NOW WHAT?Customer service (generally) in the UK does not have a great reputation. This is highlighted in research which estimates UK businesses...
EditorJan 22, 20181 minOUTSOURCE CUSTOMER CARE - WHY NOT?As an outsource service provider we’ve heard developers concerns over outsourcing their customer care – and it’s almost always about...
EditorJan 17, 20183 minWHY OUTSOURCE CUSTOMER CARE?Outsourcing by businesses in general has become popular and is smart practice these days. Hiring others to do particular jobs alleviates...
EditorMar 29, 20171 minTHE CONSUMER FIGHTS BACKAs the pressure to build new homes increases and the skilled labour gap widens, the volume of purchaser complaints is growing daily!...
EditorMar 10, 20177 minHOW TIMES HAVE CHANGEDWhen it comes to customer care, there was a time when a developer could ‘wing it’! The consumer was less demanding, their expectations...
EditorMar 6, 20174 minONLY ONE THING COSTS MORE THAN GOOD CUSTOMER CARE - NO CUSTOMER CAREThere is a cost to managing your customers which, if overlooked can quickly spiral out of control. Thinking you can cope without a...
EditorDec 6, 20164 minIT'LL ONLY TAKE YOU 10 MINUTESOne of the problems we see on a regular basis is the way many small and medium size developers handle snags and defects – when they don’t...
EditorMay 17, 20163 minHIGHER CONSUMER EXPECTATIONSPurchaser expectations have altered significantly in the last 5 years (this is undoubtedly not unique to the new build sector) and...
EditorOct 24, 20151 minWHAT ARE DEFECTS REALLY COSTING YOU?There are many classic and compelling arguments for out-sourcing certain aspects of any business … not least the cost argument! After...
EditorOct 9, 20151 minHOUSING ASSOCIATION EXPERTISEA fast growing sub-sector of After Build’s client base are Housing Associations. Most HAs are well resourced in terms of handling ongoing...