Did you know, if you’re building anything between 5 and 50 plots a year, you’re likely to be paying between 8 to 20 times more than you...

One of the most common responses to this question is …. ‘We get the site manager to do it’. And our heart sinks at that remark. He may be...

As a world we are more connected today than at any time in the history of mankind, and yet in some instances we’re still very poor at...

If you read our previous article on the Occupant Portal, you’ll recall that we make clear, no matter how smart technology is, it needs...

Customer service (generally) in the UK does not have a great reputation. This is highlighted in research which estimates UK businesses...

As an outsource service provider we’ve heard developers concerns over outsourcing their customer care – and it’s almost always about...

When it comes to customer care, there was a time when a developer could ‘wing it’! The consumer was less demanding, their expectations...

There is a cost to managing your customers which, if overlooked can quickly spiral out of control. Thinking you can cope without a...

One of the problems we see on a regular basis is the way many small and medium size developers handle snags and defects – when they don’t...

There are many classic and compelling arguments for out-sourcing certain aspects of any business … not least the cost argument! After...