AFTER BUILD. PROFESSIONAL AFTER CARE FOR NEW HOMES
The story in brief. Our background
and how we got here!
More than 20 years ago, my business partner and I were approached by a developer seeking a better way to manage new build snags.
After some dialogue we established that actually, initial snags were only a part of the challenge and that providing a more efficient way to manage the 2 years following legal completion was what was really needed.
So, we set out to create an After Care service for SME house builders, based on a unique fixed-price proposition i.e., we would charge a simple fee per plot, regardless of how many defects are reported, which means that a developer understands the cost from the outset. The service has expanded nationally and today we operate across new homes developments from the northwest to the southeast, including sizable schemes in the major cities of Manchester, Birmingham, Bristol and London. It turned out to be a winning idea!
100,000 defects resolved ... 1,500 developments engaged ... 30,000 homeowners supported ... 2,000 contractors managed!
Reporting a defect is a cinch!
Our investment in technology has enabled a homeowner to report a problem to us at any time of any day - such is the degree of ease and convenience offered by users of our App 'Managing Your New Home'.
But smart tech is only a part of the reason why our service is so popular; our team of Warranty Controllers are trained to handle every type of problem that comes our way and to understand what constitutes a legitimate defect. We know what questions to ask and how to interpret the response, to be sure we are able to describe to a trade, with relevant detail, why their attendance is required.
Contractors can be assured that we only instruct them to attend jobs which meet the warranty criteria of a build defect, so no wild goose chases or wasted time.