A WINNING FORMULA
Your fixed-price After Care solution
THE LATEST CLOUD TECHNOLOGY
In todays 'on-line' world, everybody expects access to the best technology to make their lives easier, faster, more convenient. Anything less is an impediment to offering the best possible service.
After Build has pushed technology to the extreme, using world renowned Microsoft Dynamics 365, we offer all occupants* an App to support their every need. They can report a defect, ask a question, seek further information and look for advice. Our App is branded Managing Your New Home and connects with our central database via the website of the same name.
*Occupants not happy to use the App may report issues by email or telephone.
SKILLED WARRANTY TRAINED PEOPLE
We understand the importance of great technology, but it is nothing without great people. Our warranty trained Property Coordinators oversee every defect reported, making certain that we understand the problem and appoint the right contractors.
They are constantly available to answer questions or give advice when needed. We have an in depth knowledge and understanding of every development and work closely with your original contractors, creating detailed job instructions and arranging appointments to get defects resolved within the expected time frame.
And we charge a single fixed-price per plot
For the duration of service, regardless of how many defects are reported.
Here's how it works
Every occupant is sent a 'Welcome letter' with a link to the App. Once downloaded to either their smart phone or tablet, they can access everything 24/7.
To report a defect they open the Occupant Portal and this allows a text description with photos and/or video. Every defect is scrutinised by a Property Coordinator who will often contact the occupant to check we fully understand the problem, before compiling a detailed job instruction for the relevant contractor.
ASK A QUESTION
If the occupant needs to ask our team a question, they have direct access and can pick up the phone.
Our website Managing Your New Home provides a wealth of information, guidance, help and assistance.
When we raise a job instruction we email the contractor who opens the embedded link to the job details in our Contractor Portal, from there all arrangements are made.
You will have access to details of every job we're handling from the Client Portal and can schedule regular reports.
New homes are ever more technically complex, so what better way to start than with a professional guided tour and home demonstration?
We set realistic expectations and explain the after care process.