AFTER BUILD
A WINNING FORMULA

Your fixed-price After Care solution

 
THE LATEST CLOUD TECHNOLOGY

In todays 'on-line' world, everybody expects access to the best technology to make their lives easier, faster, more convenient. Anything less is an impediment to offering the best possible service.

After Build has pushed technology to the extreme, using world renowned Microsoft Dynamics 365, we offer all occupants* an App to support their every need. They can report a defect, ask a question, seek further information and look for advice. Our App is branded Managing Your New Home and connects with our central database via the website of the same name.

*Occupants not happy to use the App may report issues by email or telephone.

SKILLED WARRANTY TRAINED PEOPLE

We understand the importance of great technology, but it is nothing without great people. Our warranty trained Property Coordinators oversee every defect reported, making certain that we understand the problem and appoint the right contractors.

They are constantly available to answer questions or give advice when needed.  We have an in depth knowledge and understanding of every  development  and work closely with your original contractors, creating detailed job instructions and arranging appointments to get defects resolved within the expected time frame.

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And we charge a single fixed-price per plot
For the duration of service, regardless of how many defects are reported.

Here's how it works

OCCUPANTS
Every occupant is sent a 'Welcome letter' with a link to the App. Once downloaded to either their smart phone or tablet, they can access everything 24/7.

DEFECTS

To report a defect they open the Occupant Portal and this allows a text description with photos and/or video. Every defect is scrutinised by a Property Coordinator who will often contact the occupant to check we fully understand the problem, before compiling a detailed job instruction for the relevant contractor. 

ASK A QUESTION

If the occupant needs to ask our team a question, they have direct access and can pick up the phone.

INFORMATION

Our website Managing Your New Home provides a wealth of information, guidance, help and assistance.

CONTRACTORS
When we raise a job instruction we email the contractor who opens the embedded link to the job details in our Contractor Portal, from there all arrangements are made.

CLIENTS

You will have access to details of every job we're handling from the Client Portal and can schedule regular reports.

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OTHER SERVICES

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OUT OF HOURS EMERGENCY

Albeit few and far between, an emergency out of hours can be catastrophic when it occurs, often causing significant consequential damage.

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QUALITY ASSURANCE INSPECTION

Nothing is worse than a new home full of snags.

Our inspection helps avoid this embarrassment and gets life off to a
great start for the homeowner.

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HOME DEMONSTRATION

New homes are ever more technically complex, so what better way to start than with a professional guided tour and home demonstration?

We set realistic expectations and explain the after care process.

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HOME USER GUIDE

A well written and designed HUG
is the perfect compliment to a new home. 
Also, find out about 
'Managing Your New Home'

CLIENTS AND ORGANISATIONS WE WORK WITH

10M GROUP  |  ASPREY HOMES  |  BARCLAY FIRTH  |  BARLEY HOMES  |  BELMONT PROPERTY  |  BOKLOK  |  BOWMWER & KIRKLAND  |  BRIERLEY HOMES

BUXTON HOMES  |  CITY SANCTUARY DEVELOPMENTS |  CLARUS |  DERE STREET  |  DONNINGTON NEW HOMES  |  EDGEFOLD HOMES

GENERATOR GROUP  |  GRAVEL ROCK CONSTRUCTION |  HIVE HOMES  |  LIDDON  |  LIGHTBOX  |  MAVEN PLAN  |  LIFE LESS ORDINARY

LONDON GREEN  |  MUSE  |  ORBIT  |  PARADIGM  |  PIPER HOMES  |  RIPPON HOMES  |  ROCKWELL  |  ROYAL LONDON  |  SIGMA HOMES

SIXTY BRICKS  |  T A FISHER  |  TELEREAL TRILLIUM  |  THIS LAND  |  TOPHAT  |  WALTHAM FOREST BROUGH COUNCIL  |  WATES

WEST INDIA INVESTMENTS  |  WHARFDALE  |  WILLIAM GEORGE