AFTER BUILD

Toni Palmer joined After Build working in the Coordinator team where she managed new-build defects during the Builder’s Liability period....

When it comes to customer care, there was a time when a developer could ‘wing it’! The consumer was less demanding, their expectations...

There is a cost to managing your customers which, if overlooked can quickly spiral out of control. Thinking you can cope without a...

One of the problems we see on a regular basis is the way many small and medium size developers handle snags and defects – when they don’t...

There are many classic and compelling arguments for out-sourcing certain aspects of any business … not least the cost argument! After...

The game has changed and developers are on the back foot if they don’t have a robust customer service in place. Today’s average consumer...