YOU BUILD THE HOUSES. WE MANAGE THE DEFECTS.

If your build agreement holds your construction business accountable for managing defects, you probably need us.

Most new-build contracts require contractors to remain responsible for defects during the Builder’s Rectification Period, often for up to two years after practical completion.

The problem is that once homes are handed over, your site teams have moved on, subcontractors are dispersed, and project margins have already been accounted for.

What should be a straightforward process can quickly become hugely time-consuming - and costly!​ What should be a straightforward process can quickly become:

• Hundreds of resident contacts

• Defect logging and triage

• Chasing subcontractors

• Missed SLA commitments

• Escalations from clients and residents

• Customer satisfaction issues​

  
  

This is where After Build steps in. We provide a fully outsourced defect management service for residential developments, acting as an extension of your business throughout the defects liability period. We manage:

✓  Resident contact centre

✓  Defect reporting and triage

✓  Scheduling and coordination

✓  Contractor management

✓  Progress tracking and reporting

✓  Resolution verification

Your team remains focused on construction and delivery while we manage the customer and defect journey.

After Build.Professional, affordable FIXED-PRICE after care for UK house builders.

A 5-minute chat could reduce your customer care overhead and take away the management headache. No heavy sell. No demonstration. No obligation. What have you got to lose - apart from cost and frustration?

Contact: Mark Fawcitt M: 07342 037810 E: markf@afterbuild.com