WHEN SALES SLOW, CASH FLOW BECOMES EVEN MORE IMPORTANT.
In a slow market, every recurring cost is examined.
Many developers have reduced build teams, delayed recruitment and become understandably cautious about adding overhead. Customer care is often one of the first departments to suffer. Perhaps it shouldn't be - every completed home still requires support.
The answer isn’t necessarily to reduce customer care. It may be to deliver it differently.
UK developers are currently operating in a highly challenged environment.
Sales are taking longer
Incentives are higher
Finance costs remain significant
Margins are under pressure
In that context, after care becomes more than a customer service function. It has become a cash flow management issue. Variable costs create uncertainty - one month quiet, the next ...
Multiple completions
Increased snagging
Seasonal movement / escalations
Additional coordination
If your outsourced provider charges by activity, your costs rise precisely when operational pressure rises!
Why After Build operates a FIXED-PRICE!
We believe that developers should be able to forecast their after care costs with confidence:
One agreed price
One defined service
No 'per-call' or 'per case' surprises.
For many SME developers, the most damaging costs are not the largest costs. They are the unexpected costs.
After Build.Professional, affordable FIXED-PRICE after care for UK house builders.A 5-minute chat could reduce your customer care overhead and take away the management headache. No heavy sell. No demonstration. No obligation. What have you got to lose - apart from cost and frustration?
Contact: Mark Fawcitt
M: 07342 037810
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