NOT EVERY RESIDENT COMPLAINT IS A DEFECT.
Most Housing Associations have excellent in-house repairs teams. They are skilled at maintaining homes and keeping residents satisfied.
One of the biggest challenges facing Housing Associations is determining whether a reported issue is actually a developer defect. Every invalid claim sent to a developer consumes time, resources and goodwill.
Every valid claim overlooked can result in future cost exposure.
However, managing new-build defects during the developer liability period requires a very different skill set. The challenge is simple - Not every reported issue is a defect. Some are:
Resident damage
Maintenance issues
Wear and tear
Normal settlement and shrinkage
Others represent genuine construction defects that developers are responsible for rectifying. Without specialist knowledge, Housing Associations can find themselves spending valuable time pursuing claims that should never have been raised, whilst genuine defects remain unresolved.
After Build provides specialist defect management throughout the crucial first two years after handover.
Why After Build is the most cost effective way forward. A missed defect today can become a maintenance cost tomorrow. Every new home added to your stock comes with a developer responsibility period.
During this time, genuine defects should be identified, reported and resolved at the developer's expense.
The problem is that many Housing Associations rely on maintenance teams to manage this process.
Maintenance teams are excellent at repairs, however defect management requires specialist treatment:
Knowledge of developer obligations
Understanding of warranty standards
Assessment of defect legitimacy
Evidence gathering
Escalation procedures
After Build acts as an extension of your team, ensuring developers rectify issues before responsibility transfers to your organisation.
And we do all of this on a FIXED-PRICE basis - regardless of the volume of defects reported!
After Build.Professional, affordable FIXED-PRICE after care for UK house builders.
A 5-minute chat could reduce your customer care overhead and take away the management headache. No heavy sell. No demonstration. No obligation. What have you got to lose - apart from cost and frustration?
Contact: Mark Fawcitt
M: 07342 037810
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