EditorMar 24, 20203 minMAKING CHANGES IN YOUR BUSINESSChange is a fundamental aspect of any business. Knowing what to change and when to change it is something experience helps us to...
EditorOct 31, 20164 min(A LOT) MORE HOMES - (FAR) FEWER COMPLAINTS“…. Any new homes provider that fails to recognise what the customer wants will eventually fail.” Being in business is about many things,...
EditorMar 25, 20153 minTHE GAME HAS CHANGEDThe game has changed and developers are on the back foot if they don’t have a robust customer service in place. Today’s average consumer...
EditorMar 18, 20154 minTHE TRUE COST OF DOING NOTHINGTHE AFTER BUILD 5-POINT PROGRAMME The HBF Star rating system assigns each participating builder with an overall star rating, calculated...
EditorMar 11, 20155 minWHAT HOUSING CRISIS?I have been involved on the periphery of the ‘housing’ debate for the last 14 years – the story was bleak when I started and is no less...