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AFTER BUILD. PROFESSIONAL AFTER CARE FOR NEW HOMES
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Editor
Mar 22, 20222 min read
WHY DO I NEED TO OFFER A HOME DEMONSTRATION?
Aside from the obvious answer, which is because the New Homes Quality Code requires you to, the analogy I would use for offering every...
13 views


Editor
Mar 21, 20223 min read
EMERGENCY IS A TRICKY ONE TO HANDLE INTERNALLY
Defined specifically in the new Quality Code as a level of cover to be provided to all customers, Emergency is a tricky one to manage on...
8 views


Editor
Mar 18, 20223 min read
THE TRUE ECONOMICS OF NEW HOMES AFTER CARE
There is a cost to after care, it isn’t free. Any developer who believes that they can avoid this will be disappointed as the need to...
22 views


Editor
Mar 17, 20225 min read
A LAUDABLE AND MUCH NEEDED CODE THAT WILL TRANSFORM THE INDUSTRY IN ALL THE RIGHT WAYS
This year, and in all probability the next couple, will be transformative for the new homes sector. Despite all best endeavours from...
24 views

Editor
Jan 5, 20221 min read
13% HOUSEBUILDERS FEEL NEW CODE TOO STRICT
Following the immense amount of work carried out by the New Homes Quality Board, we were interested in seeing the summary of responses to...
17 views

Editor
Dec 20, 20211 min read
NEW HOMES QUALITY CODE PUBLISHED
The New Homes Quality Board has today published the much awaited New Homes Quality Code. Revealing little difference to the DRAFT code...
18 views

Augusta Lynch-Glenister
Dec 15, 20214 min read
NHO - DECEMBER UPDATE
Earlier this month, the industry received the first piece of news on the NHO after waiting (impatiently) for the next development. As per...
13 views

Editor
Nov 26, 20211 min read
NHO APPOINTED
The NHQB have announced their appointment of a New Homes Ombudsman following a long tender process. The Dispute Service have been...
22 views


Augusta Lynch-Glenister
Oct 28, 20212 min read
BUDGET FOR DEVELOPMENT COMMUNITY?
The chancellor revealed the session’s budget on Wednesday and made some major announcements effecting the development community which...
21 views

Editor
Aug 9, 20212 min read
SNAGGING SERVICE
We have published countless articles in our news pages about snags and snagging. It is a problem that has taxed housebuilders more than...
60 views

Editor
Aug 9, 20213 min read
QUALITY ASSURANCE INSPECTION
We spoke in an earlier article (‘Snagging Service’) about the problems of sites that have become overwhelmed by unresolved snags at the...
23 views

Editor
Aug 9, 20212 min read
HOME DEMONSTRATION
Fifty years ago, there wouldn’t have been too much to tell a buyer about their new home. The most complicated piece of technology would...
12 views

Editor
Aug 7, 20214 min read
AFTER CARE
For some new housebuilders, After Care has been more of a concept than a practical reality. Lacking a universally established...
70 views

Editor
Aug 6, 20212 min read
COMPLAINTS PROCESS
The ability for a consumer to complain is important and, to date this has been a largely dysfunctional aspect of how the new home...
13 views

Editor
Aug 3, 20213 min read
DRAFT CODE
If you have already received and read our previous article ‘Appointment of the New Homes Ombudsman’ you will have a good understanding of...
11 views

Editor
Aug 3, 20213 min read
APPOINTMENT OF THE NEW HOMES OMBUDSMAN
The new homes sector was probably the largest market without an ombudsman. Most other related sectors are already well served – housing...
53 views


Editor
Nov 27, 20204 min read
SITE SERVICES BOOM!
Olivia joined After Build in October of this year. She’s a recent graduate of Durham university and has worked on a diverse range of...
52 views

Editor
Nov 27, 20202 min read
OMBUDSMAN NOVEMBER UPDATE
After Build have been closely following the progress of the commission and set up of a New Homes Ombudsman since we studied the results...
13 views


Editor
Nov 27, 20204 min read
AHEAD OF THE CURVE
We can successfully diagnose a defect in Salford Quays from Burgess Hill or Bangkok … In April 2020, statistics released by the UK’s...
13 views


Editor
Nov 27, 20204 min read
STUCK IN A HOLE?
From time to time, we meet developers when they are on their knees. They pick up the phone and call us because a couple of properties, a...
16 views
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