The Importance Of Out Of Hours Calls Over Winter

17th February 2020

Thankfully, towards the end of last year when heading out of autumn and into winter we were lucky to have relatively mild weather in the UK. However, if the first few months of last year are anything to go by, the freezing cold weather and maybe even snow will be on its way soon. Whilst this weather is great for duvet days and binge-watching TV series, ultimately, the cold is damaging to any house that hasn’t prepared for the freezing temperatures.

It isn’t always easy to know what you can do now to help prepare and protect your property from the cold weather, especially if you’ve just purchased a new build. You’re more than likely still getting your head around how various aspects of your property actually work and you might be clueless when it comes to getting your new home ready for the incoming cold weather. Even if you’ve owned the property for a while now, you may be needing to handle systems you haven’t touched yet and this can be incredibly daunting, to say the least. 

As a property developer, you can almost guarantee that this lack of knowledge from homeowners will mean you are bombarded with questions and queries over this time period. Of course, you can advise and inform but ultimately, it is impossible to know or ensure that everyone takes on your advice. However, proactively helping your customers to prepare for the coldest winter months is something that can potentially impact the huge numbers of emergency calls when temperatures have plummeted.

Even still, there is bound to be calls here and there regarding issues with the properties you have built over this winter period and whether they are the fault of yours or not, you should ensure that you have a team on hand to handle these issues. Calls about heating, hot water, leaks and condensation all go up at this time of year and the majority of these calls will be outside of your standard 9 – 5 working day. Hence the importance of having an out of hours team. 

Being able to assist your customers no matter what time of day they need your support will undoubtedly be positively reflected in your reputation. Not just having someone in the office to answer the phone but having a meaningful response for those customers who have an urgent problem will put you above and beyond other developers. Ok, we know that you have enough to worry about and adding an out of hours team to your already huge network of employees can be costly and timely so, why not just outsource this? You can then provide the best customer care for new homes you have built without the added stress of managing another team. It is a win-win situation.  

Here at After Build, we can provide you with outsourced customer care for your new build properties and take all of your out of hours calls for you. Our team are experienced and will know how to handle any phone calls we receive over this winter period. We will do all we can to talk customers through what they can do themselves to fix the issues they are experiencing and avoid deploying an engineer unless it’s absolutely necessary. Don’t worry though, if it is a job for an engineer then they are a defect management company too so, they can handle this for you as well. You really won’t have to worry about a thing. The winter weather will no longer bring you dread, After Build can make this time of year a breeze for you. 

We use cookies, just to track visits to our website, we store no personal details. ACCEPT COOKIES What are cookies?

During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email: kerrim@afterbuild.com.

Enquiries from any organisation not a client but wishing to know more about our services, email: markf@afterbuild.com.

We encourage all clients, contractors and homeowners to stay safe.