Experience shows that, if a property is snag-free at the point of occupation, the homeowner will be happy and, easier to manage. This is why After Build has developed the Pre-Occupation Survey. This service enables the developer to identify and resolve snags overlooked by the site team prior to handover.

After Build’s survey team quality-check each plot and ensure no snag has been overlooked. All snags are detailed in a photographic report which outlines everything. To arrange an appointment with a member of our team Email:

Each survey typically looks at:

  • Decoration checked for incomplete/imperfect finish
  • Glazing scrutinised for scratches
  • All electrical sockets and switch plates tested
  • Heating and hot water systems run
  • Fitted appliances run (washers, dyers etc)
  • TV aerial/dish signal strength measured
  • Windows and doors checked for actions and hardware for damage
  • Flooring condition checked
  • Sanitary ware checked for chips, stains and cracks
  • Tiles, grout and silicone checked (floors and walls)
  • Externals (checked if required)


Between exchange and legal completion, we meet your purchaser at their plot and carry out a Purchaser Demonstration. We explain layout and design, appliances, heating and hot water and defect reporting procedure. Again a last opportunity to identify outstanding snags.

At this point we provide each purchaser with a copy of our booklet ‘Managing Your New Home’, which explains how our service works and helps set realistic expectations at an early stage in terms of ‘who is responsible for what’ in a new build.

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During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email:

Enquiries from any organisation not a client but wishing to know more about our services, email:

We encourage all clients, contractors and homeowners to stay safe.