A STAND ALONE SERVICE FOR CUSTOMERS WHO NEED COVER OUT OF HOURS
Some of our clients have a solution for in hours but they still need support out of hours. We manage properties 24/7 and 365 days a year so our customers don’t have to worry.
At After Build we’ve put together a service to handle all of your emergency calls for a one off fixed price.
HOW IT WORKS
The calls will be put through our Out of Hours Emergency criteria diagnosis to ensure they are true emergencies. If we can help the customer over the phone we will by offering advice. For example, we’ll talk them through repressurising a boiler or resetting a fuse board.
For £50 we’ll register your property for up to 2 years and handle all calls. We can set the service up in our name or yours.
Sometimes we can help a customer resolve their issue over the phone and sometimes, the issues isn’t an emergency. We’ll contact your original or nominated contractor and give them the opportunity to respond but if you don’t then we’ll deploy an alternative contractor. We won’t leave your customers with an emergency, ever!
The next working day, our in hours team will send a report to you detailing any calls that came and how we responded.
We can be flexible on the criteria we use use to diagnose the problem to suit your requirements. Any tricky issue will be escalated to a senior manager at After Build for their guidance.
We can sign up new clients with just two weeks’ notice and new plots only need a few hours to be on our system for that evening.
After Build’s emergency team will cover:
- Monday to Friday 5.00 pm to 8.30 am
- All day Saturday and Sunday
- All Bank Holidays (including Christmas day)