Occupant Messaging is a fantastic new service for developers with no more than 50 plots pa output. We recognise that the single biggest challenge facing small businesses is time, or lack of it. And as a developer, handling customer care problems is difficult and costly to resource.

So, OMS is a highly cost-effective service providing a reliable, professional face to your customer care offer. Here’s how it works:

  • The occupant has 24/7 access to a secure web portal to report problems
  • In response they receive a confirmation email that their problem has been logged
  • Our system converts this into an intelligent document (OM Notice) and sends you a copy the same day
  • You make a decision how to action this – you can use the document as a job instruction to a contractor
  • Weekly you receive an emailed report of all logged OMs providing that vital audit of calls received

So what does it cost?

Between 20 and 50 plots pa costs £6.40/day or less than 13 pence per plot per day (£195/month). And for up to 20 plots pa costs £3.28/day or 16 pence per plot per day (£100/month).

There’s NO fixed minimum term, NO set-up fee and NO cancellation penalty. The contract is short and simple and designed to make your life easy.

What else do you need from me?

Not much. Name of development(s) covered. Addresses of plots (we don’t even need the occupants name). A contact email address for us to send you OM Notices and a weekly log report. That’s about it!

Payment is monthly in advance and we cover from the receipt of the first payment to the receipt of the last – however long that may be (could just be a couple of months – a year or two years – whatever you may need).

Want to take this further?

Call Toni Palmer: 01444 460129 or email: tonip@afterbuild.com

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During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email: kerrim@afterbuild.com.

Enquiries from any organisation not a client but wishing to know more about our services, email: markf@afterbuild.com.

We encourage all clients, contractors and homeowners to stay safe.