It is the 15th year of the combined…Read More
Welcome to After Build’s New Homes Ombudsman web page.
You can find all of the information you’ll need to know here. We’ll help you navigate through legislative and industry changes which could effect you.
After Build are meeting regularly with industry colleagues and experts. Together we’re committed to making the New Homes Ombudsman a success. We know that these changes will have an impact on our clients and we want to help.
The introduction of a New Homes Ombudsman has been committed to by the government and although these things are always subject to changes, we believe it’s on its way.
Within the next parliamentary session (about a year) we expect to see a roll out of a voluntary scheme. This will encourage developers to sign up to a set of principles before legalities are bought into play.
Following as lengthy consultation, the first results seem to indicate that the scheme will be mandatory for developers and they they will be paying for it. We also understand that the ombudsman will have powers similar to those in other sectors.
After Build are committed to making this transistion as smooth as possible for all of our customers.
The first thing we are recommending is that all developers have a robust complaints and compensation policy and internal procedure. Your teams should all be well versed in these policies and make use of them.
After Build are offering a free video consultation to any developer who would like help in writing these policies. We’re also happy to write a bespoke policy for a flat rate.
If you would like help, give us a call now and let one of our advisers know.
Watch out for more information. We’ll be updating this page and our news feed regularly.
Units 1 & 2 Woodfield Farm Offices, Isaacs Lane,
West Sussex RH15 8RA