Sometimes you may have enough resource to handle the back half of the defect management process, but insufficient to cope with everything. Our Lite service is an excellent compromise when you lack back office capability but have people able to manage site and trades.  This reduced service level means we can still take and manage all occupant calls, handle the diagnosis process and raise job instructions where required to send to your original contractors. Very often small and medium businesses have limited overall resource with a bias towards site presence i.e. insufficient to handle inbound occupant calls, but enough to manage contractors and appointments at site.

At close of play every day we send you a summary report, logging all calls taken, full site/property details and the essentials of the diagnosed defect. If it transpires that the issue reported was NOT a legitimate defect, we still report it (so that you have a record of it) but classify it as NFA (No Further Action). Additionally you will receive PDF Job Instructions, pre addressed to your contractor with the details of each site/plot and the diagnosis of the defect requiring attention.

  • Find out more about our Liter service …
  • Find out more about our Full service …


As one of the largest emergency service providers we know only too well the value of a reliable out of hours service. After Build provide comprehensive, cost-effective OOH cover for evenings, weekends and ALL Bank Holidays, taking responsibility for:

  • Drainage and Plumbing
  • Heating and Boilers
  • Electrical
  • Security

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