Customer Care

After Build provides a unique turn-key solution addressing all aspects of defect management for a single fixed-price. Our operation has evolved over a decade during which the UK new-build sector has experienced exceptionally challenging market conditions. During this time certain aspects have fundamentally altered, making the developer’s responsibilities under any recognised 10-year warranty all the greater. The most influential are perhaps:

• New technology
• Quality control
• Contractor management
• Consumer expectation

After Build’s approach is to unburden you from the daily demands of the Builder’s Liability period but provide visibility of all calls and actions should you want it. Our team is trained to handle every call with care and attention, diagnosing the specifics of every issue to identify where a problem meets the ‘legitimate defect’ criteria and the appropriate course of action necessary to close it out. Where this requires an attended response we manage your original sub-contractors, taking responsibility to organise each appointment, and issuing job instructions for them to return and make good their work.

In some cases we’re asked to provide a wider service for our clients, handling not only build-defects, but any kind of problem an occupant may wish to report. Additionally, this may be available in either our name, the client’s name or the name of the development. Our ability to white label the service is of increasing importance in the creation of a seamless service.

EMERGENCY OUT OF HOURS

As one of the largest emergency service providers we know only too well the value of a reliable out of hours service. After Build provide comprehensive, cost-effective OOH cover for evenings, weekends and ALL Bank Holidays, taking responsibility for:

• Drainage and Plumbing
• Heating and Boilers
• Electrical and Security