As developer, you are required to provide a level of Aftercare to all new home purchasers, not just because of your obligations during the Builder’s Rectification Period (years 1-2 of the structural warranty) but because it is good practice.
This is a sizeable commitment for any business as it’s resource hungry and for this reason it’s often not practical to do this in-house. Furthermore, managing defects requires a thorough understanding of warranty build standards and access to a system capable of recording reported issues and tracking their progress as contractors are instructed to rectify problems.
After Build are the industry’s leading out-source provider of new homes Aftercare. We are the single point of contact for all new homeowners, who may contact us at any time throughout the first two years of the structural warranty. Our team of highly trained Property Coordinators will ask questions to determine whether the matter being reported is a legitimate build defect (and explain the difference between a defect and homeowner maintenance when necessary).
Our approach to Aftercare is provided for a single Fixed-Price (per plot). Our aim is to deliver a friendly professional response to the homeowner and to unburden the developer from the daily demands of managing the occupant.
Our operation has evolved over 15 years during which time the UK new-build sector has experienced exceptionally challenging market conditions. During this period certain aspects have fundamentally altered, making the developer’s responsibilities under any recognised 10-year warranty all the greater. The most influential are:
Our common goal is “… to provide excellent aftercare for the new homeowner and cost-efficiency for the developer”.
We want to make communication with the homeowner as easy as possible so a range of channels are offered:
Our flexibility to cater for a wide range of consumer needs is critically important in the creation of a seamless service. In many cases we ‘white label’ the service, either in the developer’s name or the name of the development.
We provide a friendly but professional response to every call …
Our technology enables us to record every issue, track and update the progress, organise appointments and raise job instructions.
We manage all of your original contractors …
Good communication is essential …
The day before the appointment …
The day after the appointment …
We keep you informed all the way …
Our service includes an Out of Hours desk to manage genuine emergencies every evening, all day Saturday and Sunday plus every bank holiday (including Christmas Day).
Sometimes a contractor will let you down – unfortunately that’s just a fact of life. So at the outset of any CSA (Client Service Agreement) we give you the option to either:
In all cases our system will be able to provide you with a detailed audit trail of calls made, responses received, instructions issues etc. so you have sufficient documentation to justify your use of any failing contractor’s retention sum to finance an alternative.
As you are well aware, customers these days…Read More
Units 1 & 2 Woodfield Farm Offices, Isaacs Lane,
West Sussex RH15 8RA