Customer Care is the collective term After Build apply to a range of unique services. Individually, or in combination, each provide a unique turn-key solution to address specific post-build developer obligations.
All services are provided for a single fixed-price (per plot). Our aim is to deliver a friendly professional response to the homeowner and to unburden the developer from the daily demands of managing the occupant.
Our operation has evolved over 15 years during which time the UK new-build sector has experienced exceptionally challenging market conditions. Over this period certain aspects have fundamentally altered, making the developer’s responsibilities under any recognised 10-year warranty all the greater. The most influential are:
- New technology
- Quality control
- Contractor management
- Consumer expectation
Our team, whether site or office based are trained to work as a single unified entity sharing a common focus: “… to provide excellent customer care for the new homeowner and cost-efficiency for the developer”
Homeowner contact with After Build
- At site level (where Pre-Occupation and/or Purchaser Demonstration is taken)
- Via the Occupant Portal (a secure web based system)
- By telephone
Our flexibility to cater for a wide range of consumer needs is critically important in the creation of a seamless service. In many cases we ‘white label’ the service, either in the developer’s name or the name of the development.