SITE BASED SERVICES
All too often there is a disconnect between practical completion and purchaser occupation. Every property should be checked, snagged and cleaned before a buyer sets foot over the threshold – often this is overlooked and the consequences can be damaging to a developer.
Every construction team should conduct a ‘Builders Snag’ before declaring practical completion, yet this while maybe meeting the basic warranty standard, will rarely be sufficient for the consumer. After Build’s Pre-Occupation Survey is conducted through a purchaser’s eyes – we run the appliances, test the heating, fill the sinks, open and close kitchen cabinets and drawers, look in the loft, establish freely moving windows and doors, look for missing tile grout or suspect silicone … in summary, we pick up what a purchaser would pick up, but before they see it.
Then we meet them at their new home and escort them around it, explaining how everything works and fielding any last minute questions. The Purchaser Demonstration is a valuable opportunity to meet with the developer’s customer for the last time prior to occupation, and set sensible expectations of the service ahead (2 years Rectification period).