The daily demands of managing residential property can be significant, requiring an organised, experienced service to remove the developer from the costly chore of day-to-day involvement.

Our unique focus is fixed-price customer care i.e. managing your warranty obligations during the Builder’s Liability period (1-2 years). We will operate at the level required to meet your overall project needs, from early stage site involvement, through warranty and ultimately, full property management. Typically, input is available throughout the entire development journey:

Construction

There are benefits of working closely with the site team.

  • Attend project meetings
  • Site visits
  • Attend phase launches
  • Conduct Pre Occupation survey
  • Quality assurance
  • Contract consultancy

Occupancy

We can meet your purchasers prior to legal completion.

  • Provide purchaser demonstration
  • Produce and issue home owner guide

Warranty

Customer care is at the core of our enterprise.

  • Single point of contact for all occupant issues
  • Manage defects (1-2 years)
  • Diagnose issues and raise /issue job instructions
  • Control original contractor(s)
  • Emergency out of hours cover
  • Provide site based customer care/concierge

Estate

Managing the development once complete and occupied.

  • Guidance and advice
  • Provision of Estate Manager
  • Liaison and control of all maintenance contractors
  • Occupant induction
  • Collection of service charge

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