New service

Occupant Messaging is a fantastic new service for developers with no more than 50 plots pa output. We recognise that the single biggest challenge facing small businesses is time, or lack of it. And as a developer, handling customer care problems is difficult and costly to resource.

So, OMS is a highly cost-effective service providing a reliable, professional face to your customer care offer. Here’s how it works:

  • The occupant has 24/7 access to a secure web portal to report problems
  • In response they receive a confirmation email that their problem has been logged
  • Our system converts this into an OM Notice sending you a copy the same day
  • You make a decision how to action this – use the document as a job instruction to a contractor
  • Weekly you receive an emailed report of all logged OMs providing a vital audit of calls received

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After Build are continuing to provide their service through the COVID-19 crisis. Our team are working remotely to diagnose and attend to defects, keeping customers informed and keeping contractors safe. You can find more information on our COVID-19 tab. 

We know that developers are being effected and we want to be able to help. If you need urgent assistance with after care or site services, we can help. 

In the meantime, we encourage all clients, contractors and homeowners to stay safe.