New service

Occupant Messaging is a fantastic new service for developers with no more than 50 plots pa output. We recognise that the single biggest challenge facing small businesses is time, or lack of it. And as a developer, handling customer care problems is difficult and costly to resource.

So, OMS is a highly cost-effective service providing a reliable, professional face to your customer care offer. Here’s how it works:

  • The occupant has 24/7 access to a secure web portal to report problems
  • In response they receive a confirmation email that their problem has been logged
  • Our system converts this into an OM Notice sending you a copy the same day
  • You make a decision how to action this – use the document as a job instruction to a contractor
  • Weekly you receive an emailed report of all logged OMs providing a vital audit of calls received

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During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email: kerrim@afterbuild.com.

Enquiries from any organisation not a client but wishing to know more about our services, email: markf@afterbuild.com.

We encourage all clients, contractors and homeowners to stay safe.