We have for more many years been involved in the specialist retirement sector. This has been one of the fastest growing sectors of recent times and as a consumer they represent some of the most demanding occupants. Patience and good listening skills are key to providing total support – very often an elderly occupant will involve a son or daughter or other family member to assist with day-to-day living and this can mean more than one point of contact when administering customer care resource (Builder’s Rectification period 1-2 years).

Other services

  • Pre-occupation survey
  • Purchaser demonstration
  • Occupant group demonstrations/refreshers
  • Homeowner guide
  • Appliance warranty management
  • Provision of site based customer care concierge
  • Estate management
  • Selection and management of maintenance contractors
  • Collection of service charge
  • Eco
  • Off site construction
  • One off bespoke builds

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