Every new homeowner expects a high level of service, not least those purchasing a high value property. Your chosen warranty provider will expect no more from you than any other developer, but your customer will.

Our High Value Service – Zennus

After Build’s ‘Zennus’ service manages every aspect of the Builder’s Rectification period. This is done in sympathy with your purchaser’s lifestyle. Because we take a flexible approach to your purchaser’s needs and will create a unique service to meet your specific requirements. Providing a named individual to become your sole point of contact, who will usually liaise with homeowner and contractor to organise work.

Our nominated Property Coordinator will meet with your purchaser prior to legal completion and explain the layout of the property and service level they can expect.

Post occupation

A month following occupation we’ll arrange to call and meet again, to ensure all initial issues have been resolved. After 12 months, we’ll call once more to discuss any concerns that may have arisen. In between and up to the end of the second year, our Property Coordinator will ensure daily support and a high degree of personal attention. Additionally services may also include:

Take me to  Zennus

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During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email: kerrim@afterbuild.com.

Enquiries from any organisation not a client but wishing to know more about our services, email: markf@afterbuild.com.

We encourage all clients, contractors and homeowners to stay safe.