Take your purchaser on a conducted tour of their new home, answer all questions and set expectations with an explanation of future service.
It is important that every purchaser understands what to expect if something goes wrong, once they have legally completed. If they believe that they can report absolutely anything and expect it will be resolved, disappointment will surely follow. So one of the many benefits of this service is the ability to introduce and explain your customer care process from the outset, mindful that knowing what to expect is half a battle won.
For a first-time buyer, owning and running a home is a new experience – for a retirement purchaser, house building technology has moved on considerably since their last home was built.
At both ends of the spectrum, understanding how a home works, from heating programmers to solar technology, is something that requires patience, clartity of communication and a friendly approach.
