With a Purchaser Demonstration we meet your customer at the property they are buying and take them on a hand-held tour of their new home. We answer any questions and set their expectations with an explanation of future service. During this useful exercise we …

  • Explain systems and technology (which helps to eliminate user error)
  • Demonstrate heating/hot water and appliances
  • Discuss the Builder’s Rectification period – who is responsible for what
  • Explain what is a defect (and what is homeowner maintenance)
  • Explain how to report a defect


Overall we create a positive first impression with a friendly and informative introduction to their new home.  It is important that every purchaser understands what to expect if something goes wrong, once they have legally completed. If they believe that they can report absolutely anything and expect it will be resolved, disappointment will surely follow. So one of the many benefits of this service is the ability to introduce and explain your customer care process from the outset, mindful that knowing what to expect is half a battle won.


For a first-time buyer, owning and running a home is a new experience – for a retirement purchaser, house building technology has moved on considerably since their last home was built.

At both ends of the spectrum, understanding how a home works, from heating programmers to solar technology, is something that requires patience, clartity of communication and a friendly approach.


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After Build are continuing to provide their service through the COVID-19 crisis. Our team are working remotely to diagnose and attend to defects, keeping customers informed and keeping contractors safe. You can find more information on our COVID-19 tab. 

We know that developers are being effected and we want to be able to help. If you need urgent assistance with after care or site services, we can help. 

In the meantime, we encourage all clients, contractors and homeowners to stay safe.