Updated: Oct 18, 2021
Whether you are a new developer or you have been in the industry for many years even as a professional, you may find that there are various terms thrown around that you aren’t necessarily familiar with. For many developers, one of these terms is a de-snag survey. Of course, you will have heard of a Quality Assurance Inspection but, a de-snag survey is actually a separate survey you may want to consider using.
To put it simply, a de-snag survey, sometimes referred to as a de-snagging report, is something that will be completed by a snagging company once the Quality Assurance Inspection has been carried out and the contractors have corrected the original defects found from the initial survey. So, it is essentially the second round of snag inspections.
Throughout this de-snag survey, you will be checking that all defects from the original Quality Assurance Inspection have been rectified and also that nothing has been further damaged during the works. It is also to check the quality of the remedial works to ensure they have been completed to the correct high standard. It is your time to ensure that everything you said you would complete has been done and that your new purchasers will be satisfied with their new build property.
The de-snag survey is so important in this day and age. Expectations have risen to an all-time high and your purchasers will want only the best. No one wants to make the largest investment of their life only to face months of difficulty trying to rectify problems in their new home. As a developer, failing to fix these snags has the potential for considerable reputational damage. Really, presenting any purchaser with an incomplete product is asking for trouble.
As a developer, you can make your life much easier by ensuring that these surveys are undertaken to the highest possible standard. This means that all snags will be highlighted providing you with the opportunity to fix them and complete the de-snag survey before your new homeowners have the chance to complain and bring them to your attention. Trust us when we say it is much better to pick up on these things yourself, or from the survey, than it is to have them brought to you by an unhappy homeowner.
Many people choose to outsource both of the pre-occupation survey and the de-snag survey to a defect management company for various different reasons. Two of the most common reasons being the amount of time that these surveys can take, especially if you have lots of properties, and also to ensure that they don’t overlook any issues due to being inadvertently biased. When outsourcing professional surveyors for these surveys they will report their findings directly to you usually within 24 hours so that you can get on with any work required as soon as possible.
It is important to remember that even if you do have a de-snag survey carried out on your properties, new homeowners can still report any additional defect that they come across within the Builder’s Rectification Period, which is years 1 and 2 of the structural warranty. Hopefully, by completing these surveys you can prevent as many notifications of additional defects that have been found as the property will be finished to a higher standard.
All in all, the purpose of a de-snag survey is to keep your new property owners happy which will, in turn, make your life as a developer much easier. The higher the quality of the property that they move into, and the less visible snags/defects the better – with completing the survey being one way that you can guarantee this. If you do require assistance from a snagging company, like After Build, to complete the surveys mentioned then outsourcing is incredibly easy and will greatly benefit you.