HOMEOWNER PERCEPTION OF AFTER CARE
Updated: Oct 18, 2021
Residential property developers, across the country, are constantly producing beautiful and inspiring places for people to live. However, the customer service departments of these companies can often become incredibly overrun.
Managing your own homeowners post-legal completion can be a costly exercise without suitable individual resources, experience or systems – with an internal team also being a major investment. Excellent customer service is a vital component of being a residential property developer. Building a positive relationship with your purchasers starts with the first conversation, and should continue through the first two years of occupation (the warranty rectification period), so setting the groundwork for building and maintaining a positive relationship is essential.
However, providing second-to-none customer service at all times can be a challenge – especially because it is a very tough business. Customer care teams have to deal with the problems occupants report and it can at times appear to be endless. In an attempt to resolve customer problems, your department may seem constantly distracted while trying to deliver exceptional services – which could be increasing costs considerably.
However, if customers feel they have a compassionate, understanding team to work with and not just a business automaton, they will be a lot happier in the long run. Even if you cannot provide a solution or answer immediately, you should always acknowledge your customer’s needs as soon as possible – providing them with a solution to the problems they may be facing.
Working with outsourced customer service providers, like After Build, is often an excellent choice for property developers. They are hired to oversee and carry out outsourced customer service, working with clients closely. Their aim is to deliver a friendly professional response to the homeowner and to unburden the developer from certain demands of managing the occupant.
All of your contractors are managed by us, as we organise each of their appointments and keep control of their workload. By doing this, we can ensure each homeowner receives prompt attention and a quick resolution to their problem.
As a business, we understand that the daily customer service demands of managing residential property can be significant, requiring an organised, experienced service to remove the developer from the costly chore of day-to-day involvement. Our people and systems work tirelessly to ensure a friendly yet professional response to all situations, mindful of the need to handle problems or complaints with outstanding care and skill. We always aim to be more cost effective than the equivalent in-house resource. Our response will always be friendly yet professional, aiming to quickly establish the facts and apply an appropriate solution.
If you require more information about After Build’s services you can telephone us on 01444 229587 or 01444 460120 to have a conversation with a member of our team. Alternatively, please feel free to complete the contact form on our website
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