Ombudsman update

21st July 2020

In the quest to establish greater control of new home quality and a better redress for the consumer, details of the new homes ombudsman have been published as part of the draft version of the Building Safety Bill that was launched yesterday (20 July 2020).

As anticipated, the the draft legislation of the new scheme, requires the house builder (developers) to become members of the new homes ombudsman. At the worst end of the scheme, those house builders who significantly breach requirements of the scheme could face civil penalties and potentially be expelled from the scheme.

The draft Bill allows the housing secretary to issue a code of practice setting out the standards of conduct and build quality expected under the scheme. The code must then be published.

Before the draft Bill can be finalised, a Parliamentary committee will respond with their recommendations following which it will be formally introduced to parliament.

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During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email: kerrim@afterbuild.com.

Enquiries from any organisation not a client but wishing to know more about our services, email: markf@afterbuild.com.

We encourage all clients, contractors and homeowners to stay safe.