NO AFTER CARE?

The alternative to a well resourced, well trained after care team can be expensive and highly distracting to a business. These are the issues to bear in mind:

DEMANDING HOMEOWNERS

Expectations have grown enormously over the last decade; in part this has been helped by the high quality of the industry’s own marketing, but we also live in an age of ‘consumerism’ where the Home Buyer wants more and will not hesitate to complain when disappointed. Our team of professional Property Coordinators are responsive and technically knowledgeable which means we can diagnose most problems immediately and take the necessary corrective action.

RELUCTANT CONTRACTORS

Getting the original Contractor to return to correct their workmanship can be more difficult than contractually it should be. Our systemised approach has been designed to provide detailed job instructions and remove the need for the Contractor to make their own appointments. We liaise with the Homeowner to ensure that the day runs smoothly.

CONSTANT COMPLAINTS

Usually born out of frustration that ‘nothing is happening’ and ‘no one has contacted me’. Not only do we maintain regular contact but secure access to their own Occupant Portal provides notes and updates for each outstanding job.

ENDLESS SNAGS

Increasingly more and more new homes start life with an unhealthy list of snags that were overlooked by site prior to handover. We have an additional service that can help you here too. Our team are well versed in managing the construction crew to complete their snag lists – an otherwise early cause for complaint with the vast majority of purchasers.

SPIRALLING COSTS

After care is resource hungry, and people cost money. People cannot operate without a system, and that costs money too. But by out-sourcing to After Build you FIX your costs from the outset, which is very appealing to any business.

TIME WASTING

This is too frequently overlooked, yet after care problems can quickly escalate, consuming large amounts of senior management time which has a very high cost to the business.

Want to know more …. tomjc@afterbuild.com

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During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email: kerrim@afterbuild.com.

Enquiries from any organisation not a client but wishing to know more about our services, email: markf@afterbuild.com.

We encourage all clients, contractors and homeowners to stay safe.