The alternative to a well resourced, well trained after care team can be expensive and highly distracting to a business. These are the issues to bear in mind:
Expectations have grown enormously over the last decade; in part this has been helped by the high quality of the industry’s own marketing, but we also live in an age of ‘consumerism’ where the Home Buyer wants more and will not hesitate to complain when disappointed. Our team of professional Property Coordinators are responsive and technically knowledgeable which means we can diagnose most problems immediately and take the necessary corrective action.
Getting the original Contractor to return to correct their workmanship can be more difficult than contractually it should be. Our systemised approach has been designed to provide detailed job instructions and remove the need for the Contractor to make their own appointments. We liaise with the Homeowner to ensure that the day runs smoothly.
Usually born out of frustration that ‘nothing is happening’ and ‘no one has contacted me’. Not only do we maintain regular contact but secure access to their own Occupant Portal provides notes and updates for each outstanding job.