Latest News

LOR appoint ABL at Westgate

14th September 2017

  After Build has been appointed by Laing O’Rourke to provide services for the residential element of Oxford’s new Westgate Shopping Centre.  The £440m complex boasts over 100 new shops, 25 restaurants and cafes, a boutique cinema and 59 luxury flats. There is also an underground car park, rooftop terrace…

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After Build – Changes to Senior Management

22nd August 2017

The new-homes sector is under no less pressure than it has ever been to grow output and improve quality. It is this climate that has helped After Build conclude another successful year of growth (2016-17), working with developers and Housing Associations to provide cost-effective Customer Care to homeowners and tenants.…

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Snags … are you plagued by these nasty little critters?

27th June 2017

It appears we have an infestation of nasty little critters, know to those in the industry as ‘SNAGS’. Unpleasant, damaging and bad for business, snags eat into company profits with ferocity , showing no mercy and unsettling your customer! Amusing analogies aside, there’s nothing funny about this. There really does…

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Huller & Cheese

26th May 2017

After Build is delighted to accept responsibility for Customer Care at Huller & Cheese. These two distinct buildings have been converted to create an exciting collection of 50 contemporary one, two and three bedroom apartments overlooking Bristol’s Floating Harbour. Featuring exposed brick & ironwork in Huller House, to oversized windows…

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Asprey Homes

5th April 2017

Asprey Homes has established an enviable reputation within the residential development sector. Utilising its wealth of experience, Asprey Homes has successfully undertaken a wide range of projects from mews developments to the creation of stunning individual residences and schemes with a mix of contemporary apartments. Excellent locations, aesthetically pleasing architecture…

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The consumer fights back

30th March 2017

As the pressure to build new homes increases and the skilled labour gap widens, the volume of purchaser complaints is growing daily! Unfinished homes and homes with snags are now numbering in the thousands and media coverage is unforgiving in its intensity, while the spread of social media platforms campaigning…

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How times have changed …

10th March 2017

When it comes to customer care, there was a time when a developer could ‘wing it’! The consumer was less demanding, their expectations were far lower, the product was less complicated and the construction sector possessed a higher proportion of skilled labour. Certainly with smaller output volumes (<50 plots) an…

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Only one thing costs more than good customer care – NO customer care!

6th March 2017

There is a cost to managing your customers which, if overlooked can quickly spiral out of control. Thinking you can cope without a service will only lead to an expensive headache later on. When it comes to managing warranty obligations we understand the economics of development. It’s a more complex and demanding…

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Expanding Network

24th January 2017

Our partnership with Network Housing Group continues to evolve as we move into 2017, so pleased were they with our standard of homeowner demonstration delivery that, we have together moved onto the next phase of developments. These include Kilburn Quarter, Gateford, Hillingdon, Drayton Wharf, Yiewsley, Mill Road, Hertford and Eden Place…

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