“I’ve spoken to hundreds of homeowners and resolved thousands of defects …”

13th July 2017

Toni Palmer joined After Build working in the Coordinator team where she managed new-build defects during the Builder’s Liability period.

Given her background (procurement) this was a bit of a challenge and one she responded to exceptionally well. After 18 months of handling defects, managing homeowners and contractors, Toni moved out of the department into our new business area. Enquiries are coming in regularly and developers like to ask all sorts of questions about how the service works and an entire range of “what ifs”. There’s no one better to answer these than someone who has actually delivered it.

Now Toni is visiting developers to talk through their specific needs and concerns – usually where there is either no internal customer care resource, or one that is limited and under pressure.

After Build are able to tailor service and systems to provide what a client needs to plug a gap or underpin an existing operation and given Toni’s first-hand experience she is able to help identify a solution and implement the service.

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During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email: kerrim@afterbuild.com.

Enquiries from any organisation not a client but wishing to know more about our services, email: markf@afterbuild.com.

We encourage all clients, contractors and homeowners to stay safe.