Data Processing

INDUSTRY DATA

See how the industry is performing in after care

This data is based on an industry representative sample

Source: After Build

Sample properties: 599

Completing: June '19 - June '20

Developers: 17

Developments: 53

Reported problems: 5,774

Snags: 2,045
Defects: 3,729

Defects:

Plumbing                       

Windows and doors    
Painting & decorating   

Electrical                         

External                            

Carpentry & joinery      

Carpets & flooring         

Kitchen furniture            

Heating                            

Cleaning                         

Communal                     

Bedroom furniture         

Security                            

Loft   

 

Snags:

Painting & decorating

Windows and doors

Plumbing

Electrical

External

Carpets & flooring

Kitchen furniture

Carpentry & joinery

Heating

Cleaning

Bedroom furniture

Communal

Security

Loft

26.4%

16.9%

14.2%

12.1%

9.2%

5.7%

5.7%

3.7%

4.1%

0.6%

0.5%

0.3%

0.3%

0.2%

job split.jpg
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Defects.jpg

25.5%

16.8%

12.9%

10.0%

8.1%

7.6%

7.1%

5.9%

2.4%

2.4%

0.8%

0.2%

0.1%

0.0%

snags.jpg

Commentary
This top line analysis is based on an industry representative sample of properties which legally completed over the 12 months June 2019-20. A blend of houses and apartments, these properties were constructed across 53 separate developments, geographically distributed across the UK from the north west, the midlands, home counties, and the south east. On average almost 10 problems were reported per plot over 2 years after care. In particular, when analysing the type of problem, it is apparent that over one third (35%) were snags i.e. issues that had not been addressed prior to legal completion and which were reported in the first week of occupation.

The top 5 category problems (for snags and defects) were:

  • Plumbing

  • Windows and doors

  • Painting and decorating

  • Electrical

  • External
     

So, M&E represents getting on for half of all reported defects (42.6%) while this figure drops to a quarter (25.3%) of all snags.

Am I doing better than the average developer?
For every 100 plots the average looks like this:

  • 340 snags

  • 621 defects

  • 267 M&E  issues (post completion)

  • 9.6 problems per plot