THE INFORMATION AND SERVICE RESOURCE FOR NEW HOMES DEVELOPERS

INDUSTRY DATA
See how the industry is performing in after care
This data is based on an industry representative sample
Source: After Build
Sample properties: 599
Completing: June '19 - June '20
Developers: 17
Developments: 53
Reported problems: 5,774
Snags: 2,045
Defects: 3,729
Defects:
Plumbing
Windows and doors
Painting & decorating
Electrical
External
Carpentry & joinery
Carpets & flooring
Kitchen furniture
Heating
Cleaning
Communal
Bedroom furniture
Security
Loft
Snags:
Painting & decorating
Windows and doors
Plumbing
Electrical
External
Carpets & flooring
Kitchen furniture
Carpentry & joinery
Heating
Cleaning
Bedroom furniture
Communal
Security
Loft
26.4%
16.9%
14.2%
12.1%
9.2%
5.7%
5.7%
3.7%
4.1%
0.6%
0.5%
0.3%
0.3%
0.2%



25.5%
16.8%
12.9%
10.0%
8.1%
7.6%
7.1%
5.9%
2.4%
2.4%
0.8%
0.2%
0.1%
0.0%

Commentary
This top line analysis is based on an industry representative sample of properties which legally completed over the 12 months June 2019-20. A blend of houses and apartments, these properties were constructed across 53 separate developments, geographically distributed across the UK from the north west, the midlands, home counties, and the south east. On average almost 10 problems were reported per plot over 2 years after care. In particular, when analysing the type of problem, it is apparent that over one third (35%) were snags i.e. issues that had not been addressed prior to legal completion and which were reported in the first week of occupation.
The top 5 category problems (for snags and defects) were:
-
Plumbing
-
Windows and doors
-
Painting and decorating
-
Electrical
-
External
So, M&E represents getting on for half of all reported defects (42.6%) while this figure drops to a quarter (25.3%) of all snags.
Am I doing better than the average developer?
For every 100 plots the average looks like this:
-
340 snags
-
621 defects
-
267 M&E issues (post completion)
-
9.6 problems per plot