Critical to all developers is the ability to manage emergency defects out of normal working hours.

After Build provide one of the foremost emergency response services to the residential new-build sector, dovetailing with our ‘in-hours’ service. We cover …

  • Monday to Friday 5.00 pm to 8.30 am
  • All day Saturday and Sunday
  • All Bank Holidays (including Christmas day)

Calls can be answered as After Build or, in the developer’s name or the name of the development. Every call is answered with a short pre-recorded salutation, to confirm that the caller has reached the emergency out of hours desk and that only genuine emergencies will be handled at this stage. Thereafter the caller is put through to an experienced handler who will establish the nature of the problem and then manage the resulting action.

Genuine emergencies are the consequences of a build defect which creates…

“A sudden and unforeseen incident immediately creating a risk to the health of the occupant(s) and/or damage to the property rendering it uninhabitable, insecure or dangerous.”


  • Drainage and plumbing
    • Toilet cannot be flushed and is the only one in the property
    • Toilet is leaking even when not in use and the leak is uncontainable
    • Bath, shower, basin pipe-work is leaking even when not in use and the leak is uncontainable
    • External drain is blocked and backing up
  • Heating and boilers
    • Boiler fails to operate between 1st October and 31st March
    • Gas leak
  • Electrical
    • There is no electricity¬†and the consumer unit RCD cannot restore the supply (not applicable if the utility company has cut the power)
  • Security
    • An exterior door is damaged compromising the security of the property
    • A window is damaged compromising the security of the property
    • The interconnecting door between an integral garage and the house is damaged compromising the security of the property


It is our aim to attend all legitimate emergencies within 4 hours from the initial call. We will work with the developer’s nominated contractors i.e. those with an out of hours capability. In cases where either the contractor fails to answer the call from our desk or, there are no contractors, After Build will deploy a suitable alternative engineer.

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