Established in 2009 City Sanctuary are niche property…
Read MoreCustomer Charter
Our Aim
To be the market leading solution providing cost effective customer care.
Our Promise
To professionally and responsibly manage the developer’s obligations and provide the homeowner with a first class customer experience.
Service Standards
To diagnose defects and to respond within 5 working days, calling the homeowner to agree a time and date for work to be carried out where necessary. To conduct defect work within 30 days from the initial report wherever possible.
Communication
We will answer the telephone within 3 rings or, in instances of peak call activity, take a message and respond within 1 hour.
Involvement
We will seek the views of developers and homeowners, through contact and research to ensure we consistently provide the best service in the industry by meeting the ever changing needs of our customers and the expectations of their customers.
Performance
All work requires the homeowner to sign a satisfaction report. An audit procedure ensures that we maintain our high standards of service.
Confidentiality
All information will remain confidential and will only be released to a third party with the developer’s agreement or where legally required.
Offices
Open Monday to Friday 8.30am to 5.00pm. A message service operates out of hours. Clients may contact us by Telephone or E-mail.
Complaints
We take any complaint about our business, people or service most seriously. Please address any complaint to the Head of Operations (markf@afterbuild.com) and he will respond within 5 working days.
