We explore the Consumer Expectations in this section to demonstrate a genuine need for Aftercare services. 51% of new home purchasers had experienced problems with their property, a 2017 study revealed (Source: YouGov February 2017). This means that in 2016 68,758 properties had developed problems.
The following timescales effect the process of reporting a problem
10 minutes covers the period of time a homeowner takes to make the report (email/telephone/online)
30 days is the target term within which any work should be undertaken
Half a day is the typical time a homeowner takes to be present on the day a trade attends
Applying this to national statistics the following is true
Based on 2.7 jobs per plot this is 185,647 jobs (Source: After Build 2016)
If each job takes 10 minutes to report that is 3.5 years of time
At 30 days waiting time (for a contractor to attend) that’s a staggering 15,259 years
Time spent by the consumer on the day equals 254 years
These are the consumer expectations. But what about the attending trades?
Average round trip of 40 miles means 2,750,320 miles or X5 round trips to the moon
Consuming 68,758 gallons of diesel or enough fuel to run a family saloon for 183 years