Untitled-2_edited.jpg

COMPLAINTS POLICY

Organising a professional response

No matter how hard we all try, complaints will arise from time-to-time. The important thing is how we manage them when they do.

We can provide you with a tailored Complaints Policy that will meet the standards expected by the New Homes Quality Board, in expectation of the appointment of the New Homes Ombudsman.

 
After Care page.jpg

How our Complaints Policy works

  • If you are already an After Build client, this is something we are happy to share with you at no additional cost

  • Otherwise we will charge a single fee to provide the policy, template letters and escalation steps.

  • This is based on the draft code set by the NHQB in anticipation of the appointment of the New Homes Ombudsman