Organising a professional response

No matter how hard we all try, complaints will arise from time-to-time. The important thing is how we manage them when they do.

We can provide you with a tailored Complaints Policy that will meet the standards expected by the New Homes Quality Board, in expectation of the appointment of the New Homes Ombudsman.

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How our Complaints Policy works

  • If you are already an After Build client, this is something we are happy to share with you at no additional cost

  • Otherwise we will charge a single fee to provide the policy, template letters and escalation steps.

  • This is based on the draft code set by the NHQB in anticipation of the appointment of the New Homes Ombudsman