More homes were occupied with unresolved snags last year than at any time before. It’s a trend that is costing developers time and their...

Consumers generally expect more than ever. New home buyers in particular, demand a great deal and are unforgiving when service standards...

One of the problems we see on a regular basis is the way many small and medium size developers handle snags and defects – when they don’t...

If you can’t measure it, you can’t manage it. This became a well-established business principle long before Bill Gates or Steve Jobs...

Network Homes is a Housing Association managing 20,000 homes in 36 local authorities, mainly in London and the Home Counties. After Build...

“…. Any new homes provider that fails to recognise what the customer wants will eventually fail.” Being in business is about many things,...

After Build are delighted to have been engaged by H20 Urban at Marsworth Wharf, Tring. H20 are a partnership between private developer...

London Housing Group, Richmond Housing Partnership (RHP), has launched its first two sites with After Build Limited . After Build will...

A Midlands developer, Piper Homes has signed with After Build to manage its Customer Care across a range of existing schemes. All...

We’re delighted to announce that MUSE developments has engaged After Build to manage its Customer Care for all residential projects. MUSE...

Purchaser expectations have altered significantly in the last 5 years (this is undoubtedly not unique to the new build sector) and...

There are many classic and compelling arguments for out-sourcing certain aspects of any business … not least the cost argument! After...

A fast growing sub-sector of After Build’s client base are Housing Associations. Most HAs are well resourced in terms of handling ongoing...

It’s technology for a fast growing consumer base of home owners who understand the benefits of mobile communication! Just consider the...

The game has changed and developers are on the back foot if they don’t have a robust customer service in place. Today’s average consumer...

THE AFTER BUILD 5-POINT PROGRAMME The HBF Star rating system assigns each participating builder with an overall star rating, calculated...

I have been involved on the periphery of the ‘housing’ debate for the last 14 years – the story was bleak when I started and is no less...