BESPOKE CRM SYSTEM

After Build has invested heavily in cloud based technology because we know its value. We understand the consumer’s expectations for ease of communication and access.

We’re now using the world class CRM software, Microsoft Dynamics 365. We’ve designed and integrated our existing data to create a sophisticated database that sits at the heart of everything we do.

Our system holds details of occupant contacts, a contractor and developer directory, as well as details of every call we take. Data-Build enables our Property Coordinators to raise and issue work instructions and so manage the entire process of defect resolution.

Clients have unrestricted access to all reported occupant issues via a secure portal, over any web-enabled device (smart-phone, tablet, laptop or PC etc.)

Occupants can report and track issues via their secure portal, over any web-enabled device (smart-phone, tablet, laptop or PC).

Soon we will be able to offer ‘Data-Build’ on licence to those who have their own internal resource but lack the technology to make it really work. For more details Email: tomjc@afterbuild.com

 

WHY IS CLOUD TECHNOLOGY IMPORTANT?

The answer is simple! Cloud hosted technology is more dependable and safer for the information it’s storing and therefore better all round.

We’ve taken steps to ensure our information is stored securely and our systems are GDPR compliant.

Customer can now have access to their information in more ways and therefore have more control over their own information.

You can read more about the benefits of our system at the Microsoft Website

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During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email: kerrim@afterbuild.com.

Enquiries from any organisation not a client but wishing to know more about our services, email: markf@afterbuild.com.

We encourage all clients, contractors and homeowners to stay safe.