This page describes the process of After Build’s core service. Our proven after care model has helped many developers achieve their goals including cost saving and efficiency. 

How our process fits in

After Build’s core services are designed to fit easily into the industry’s build process. This means maximum efficiency all round. In particular, we have developed a sophisticated and proven procedure for defect management which sits at the heart of our after care regime.

Each service may be taken as either a stand-alone arrangement or, as a part of a programme. We fix the price in all cases which means you know and control the costs from the outset.

OPERATIONAL PROCESS

If you choose to take on all of our services then we’ll be offering you and your customers an end to end solution. We’ll arrange consultations to discuss your after care during the build process. We’ll support your customers through the demonstration and snagging procedures and as well as that, we’ll provide your after care.

We can also slot into your process with just one or two of our services. If you have a gap in your customer care then After Build can apply their expertise to help you out for that part.

Where does the developer come in?

The great thing about After Build’s management is that you can be as involved as you want to be. It suits some of our customers to walk away from their after care all together. Whereas other builders want to be very involved with every stage of the customer journey. It’s fine with us either way.

We’ve also developed our White Label service which means we can operate under your name or the name of your site. You can give customer the impression that the after care is still under your roof.

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During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email: kerrim@afterbuild.com.

Enquiries from any organisation not a client but wishing to know more about our services, email: markf@afterbuild.com.

We encourage all clients, contractors and homeowners to stay safe.